Senior Engineer – Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and diagnose intricate operational challenges while determining root causes across cloud environments.

• Leverage AI technologies to expedite investigation and resolution processes.

• Develop automation and AI-driven workflows to eliminate repetitive tasks.

• Acquire knowledge and provide support for evolving services in AWS, Azure, and GCP.

• Oversee cloud-native services including compute, storage, networking, identity, monitoring, and security.

• Measure and report the outcomes of automation and AI initiatives, focusing on their effects on efficiency, service delivery, customer experience, and reliability.

• Advocate for continuous improvement, innovation, operational excellence, automation, and AI-first methodologies.

• Act as the primary technical point of contact for managed services customers.

• Facilitate technical discussions with customers and internal account teams.

• Communicate with customers regarding incidents, service requests, maintenance, and changes.

• Provide exceptional customer service while adhering to SLA commitments.

• Mentor team members and lead technical projects.

• Offer technical leadership during complex incidents, including troubleshooting, root cause analysis, and corrective actions.

• Support customer environments across AWS and Microsoft Azure, with plans for future expansion into GCP.

⛳️ Requirements

• Bachelor’s degree or equivalent work experience and/or military experience.

• 6–9 years of experience in troubleshooting and managing core services in both AWS and Azure, covering compute, networking, identity, storage, monitoring, and security.

• Over 3 years of experience in developing automation solutions utilizing Python, PowerShell, APIs, workflows, or orchestration tools.

• More than 3 years of experience supporting enterprise infrastructure, cloud operations, managed services, or platform engineering environments.

• Proven ability to utilize AI tools, assistants, and automation platforms to enhance operational efficiency and expedite problem resolution.

• Experience in consuming and integrating REST APIs and cloud-native services.

• Strong analytical and systems-thinking skills with the capability to diagnose complex technical problems.

• Excellent written and verbal communication skills.

• Must be eligible to support public sector customers and successfully pass required background checks including criminal history and fingerprint-based investigations.

• Must be a U.S. Citizen.

• Verification of active certification(s) is mandatory.

• Preferred: experience in AWS/Azure MSP roles.

• Preferred: experience in creating AI-powered operational workflows and intelligent automation solutions.

• Preferred: familiarity with LLMs, generative AI platforms, and AI assistants.

• Preferred: experience integrating Amazon Bedrock, Azure OpenAI, Anthropic Claude, OpenAI APIs, or similar platforms.

• Preferred: experience in developing agentic workflows, AI orchestration frameworks, or autonomous operational processes.

• Preferred: experience with AIOps platforms, observability tools, and intelligent event correlation systems.

• Preferred: experience in developing knowledge retrieval, RAG, or AI-assisted support solutions.

• Preferred: AWS, Azure, or GCP certifications.

🏝️ Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

• Reasonable accommodations for individuals with disabilities.

• Opportunity to engage with generative AI, cloud solutions, cybersecurity, automation, and next-generation infrastructure.

• Collaborative culture of thinkers, builders, and collaborators.

• Professional impact through AI-driven analytics, cloud solutions, cybersecurity, digital transformation, and cloud computing.