Senior Engagement Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with Clariti, system integrators, and clients to comprehend their needs, define success metrics, and surpass customer outcome expectations.

• Plan, organize, and oversee all facets of the project lifecycle.

• Develop and manage project governance plans, timelines, team objectives, milestones, budgets, and criteria for success.

• Lead the Clariti Professional Services team, which includes business analysts, implementation consultants, and solution architects.

• Implement quality control measures and identify as well as mitigate risks, issues, and concerns.

• Provide regular updates on project performance and progress to senior management.

• Hold both internal and external teams accountable while managing customer expectations.

• Contribute to the development of practices, practical solutions, methodologies, and knowledge-sharing resources.

• Communicate and present effectively to both technical and business audiences.

• Adapt to team dynamics, client relationships, operational styles, and cultural nuances.

⛳️ Requirements

• Over 8 years of experience in leading and delivering enterprise-level IT projects in SaaS-based professional services.

• Minimum of 8 years of relevant consulting or industry experience.

• Proven ability to establish trusted relationships with senior business and technology leaders, including C-level executives.

• A strong track record of fostering excellent relationships with executive stakeholders and leading the delivery of large transformation initiatives.

• Extensive experience utilizing project management and agile methodologies.

• Demonstrated understanding of professional services functions, roles, customer types, and their needs.

• Proven leadership and management skills, including team motivation, resource management, and guidance.

• Expertise in handling objections and managing escalations.

• Experience overseeing multiple large-scale, multi-phase, multi-year projects valued at over $1 million each.

• Ability to enhance process efficiencies and effectiveness.

• Strategic thinking capabilities along with the ability to execute requirements effectively.

• Capacity to make decisions with minimal guidance.

• Ability to balance profitability with exceptional customer experiences.

• High emotional intelligence and the ability to manage challenging customer interactions.

• Proficiency in leading organizational change while managing ambiguity.

• PMI PMP Certification is required, either currently held or obtained within 12 months of joining.

• Willingness to travel within the United States and Canada up to approximately 50% of the time.

• Successful candidates must complete comprehensive background checks prior to joining.

🏝️ Benefits

• Competitive compensation packages.

• Generous time off.

• Health benefits for you and your family.

• Occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year.

• An inclusive culture.

• A growth mindset that supports continuous learning and self-development.

• Accommodations available during the application, interview, pre-employment testing, and hiring process.