Senior Endpoint Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with user groups to ensure operational stability and that applications fulfill business requirements.

• Cultivate relationships with key users and operational teams to identify and address business challenges.

• Coordinate with department managers across various organizational divisions.

• Resolve information services issues by analyzing problems, determining suitable actions, providing tactical guidance, and reallocating resources as needed.

• Promote and educate the user community on the products, services, features, and processes of Endpoint Services.

• Ensure customer satisfaction regarding the reliability and functionality of supported computing systems.

• Create and oversee management reporting tools.

• Assess and determine hardware standards, including global laptop specifications.

• Negotiate bulk hardware purchases with manufacturers and resellers.

• Oversee endpoint provisioning, which includes imaging, policy enforcement, and software packaging.

• Plan and implement global deployments, including security patching, operating system updates, software deployment, and group policy modifications.

• Lead technical projects, assuming budget responsibility, implementation oversight, and vendor relationship management.

• Anticipate systems requirements for endpoint management operations.

• Evaluate, plan, implement, monitor, and report on endpoint KPIs related to patching and lifecycle management.

• Supervise requests, incidents, and problems associated with Endpoint Management.

• Engage in root cause analyses of widespread operational issues.

• Escalate operational and service desk concerns to upper management and partake in remediation planning.

• Provide weekly, monthly, and ad-hoc KPI and trend reports to upper management.

• Communicate outage and emergency activities to the organization.

• Manage vendor relationships to meet daily operational requirements.

• Enhance Service and Business Level Agreements pertaining to Endpoint Management.

• Conduct post-resolution follow-ups with end users and team members.

• Notify upper management of emerging trends in incidents and ITIL processes.

• Handle confidential data with care and responsibility.

• Continuously enhance technical and management skills.

• Review and propose revisions to Standard Operating Procedures (SOPs) and Frequently Asked Questions (FAQs).

• Perform additional duties as assigned by the manager.

⛳️ Requirements

• An associate degree in a technical field or an equivalent combination of education and experience.

• A minimum of 6+ years of industry-related experience, typically with at least 1+ years in a Senior Associate level role or an external equivalent.

• 6 years of experience in Endpoint Management or a related field.

• CompTIA Network+ and A+ certifications are advantageous.

• Microsoft certifications are also beneficial.

• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end-user-facing network configurations.

• Extensive experience with VDI, Active Directory, O365, Windows OS, and file shares.

• Familiarity with Windows Server OS 2012 and later versions.

• Proficiency in basic networking and security principles.

• Outstanding written and verbal communication skills.

• Exceptional interpersonal abilities, emphasizing rapport-building, listening, and questioning skills.

• Strong documentation capabilities and a willingness to contribute to documentation efforts.

• Ability to work collaboratively within a team and independently as project needs dictate.

• Excellent time management and prioritization abilities.

• Patience, thoroughness, and a spirit of innovation.

• Capability to work autonomously with minimal supervision.

• Aptitude for conducting research on a wide array of computing issues.

• Ability to quickly absorb and retain information.

• Skill in presenting ideas in user-friendly, business-friendly, and technical formats.

• Highly self-motivated and self-directed.

• Attention to detail.

• Competence in effectively prioritizing and executing tasks in a high-pressure environment.

• Exceptional customer service orientation.

• Physical capability to handle and set up technological equipment, including lifting up to 50 lbs.

🏝️ Benefits

• Eligibility for discretionary bonuses.

• Paid time off (PTO).

• Paid holidays.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Life insurance coverage.

• Disability insurance coverage.

• 401K plan.

• Full-time employment status.

• Opportunities for career advancement.

• Access to training programs.