Life Claim Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct searches within systems to identify all contracts associated with the deceased.

• Initiate death notifications and request application documents and certificates.

• Draft written communications concerning pending claims.

• Manage inquiries and follow-ups in accordance with service standards.

• Link inquiries to the correct file and forward them to the designated adjudicator.

• Oversee the business inbox and voicemail, ensuring all items are addressed within 24 hours.

• Compile monthly SLA reports.

• Liaise with Third Party Administrators as needed for claims processing.

• Establish claim lines for new TPA claims.

• Dispatch claim packages as necessary.

• Assist adjudicators and internal partners to guarantee prompt claim processing and accurate claim establishment.

⛳️ Requirements

• 1-2+ years of experience in claim administration or comparable industry experience.

• Proficient in Office 365, including Excel, Outlook, and Word.

• Capacity to adapt and drive change to achieve desired outcomes.

• Resilience and determination to pursue objectives in the face of challenges and opposition.

• Solution-oriented mindset; ability to take ownership of issues until resolved and make prompt decisions.

• Analytical and systematic reasoning skills to enhance results, organizational performance, and customer experience.

• Exceptional time management abilities and capable of handling high volumes of cases under tight deadlines.

• Strong analytical skills to assess conflicting information from multiple sources and evaluate risk for timely and effective decision-making.

• Excellent organizational skills with the ability to easily transition between tasks.

• Keen attention to detail when searching extensive databases or reviewing documents.

• Ability to excel in a high-energy work culture.

• Strong customer service orientation.

• Commitment to continuous improvement.

🏝️ Benefits

• Incentive programs and compensation linked to business and individual performance.

• Health insurance coverage.

• Dental insurance coverage.

• Mental health benefits.

• Vision insurance coverage.

• Short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption and surrogacy benefits.

• Wellness benefits.

• Employee and family assistance programs.

• Retirement savings plans, including a pension.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays, vacation, personal, and sick leave.

• Statutory leaves of absence.

• Flexible work environment focused on well-being and inclusivity.

• Support for learning and career advancement.