Senior Education Consultant – Google Workspace

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct impactful virtual and face-to-face training sessions.

• Develop and present materials focused on the Google Admin Console.

• Oversee the maintenance and enhancement of admin certifications and bootcamps.

• Design, produce, and facilitate training across the US for workshops, conference presentations, and virtual events.

• Educate Education IT Admins on Google Workspace for Education Admin Console, Google Cloud Directory Sync, Google Education Plus, and associated technologies.

• Create comprehensive training for Google Admin Levels 1 & 2, Security Specialist, Chrome Specialist, and Data Control Specialist certifications.

• Showcase the benefits of CDW Amplified for Education Audit, trainings, and other offerings.

• Assess customer needs and develop tailored engagements utilizing relevant services and products.

• Instruct customers on effective product utilization.

• Keep abreast of updates and changes in Google Workspace for Education.

• Provide technical support throughout pre-sales and post-sales processes.

• Address product-related inquiries with efficiency.

• Assist projects from conception through to execution.

• Relay customer insights to developers to identify potential new features or products.

• Evaluate customer requirements and recommend upgrades or additional capabilities.

• Establish and review best practices within the organization.

• Monitor and support custom engagements over extended periods.

• Build customer relationships grounded in integrity and professionalism.

• Contribute to the Updates & Analysis Team.

• Broaden knowledge on Google for Education topics, including Google Cloud Platform, migrations, and provisioning.

• Assist with escalated customer concerns.

• Deliver Service Delivery products as required.

⛳️ Requirements

• Bachelor’s degree with 5+ years of experience managing Google for Education, coupled with professional systems administration expertise, OR 9+ years of equivalent experience.

• Advanced proficiency in Google Workspace for Education Admin Console administration.

• 5+ years of professional systems administration experience.

• Capability to balance and strategize both short-term and long-term team initiatives.

• Outstanding customer service orientation.

• Strong documentation abilities.

• Proven experience as a Technical Account Manager, Project Manager, or Advanced Support.

• Skill in clearly and concisely communicating technical information and recommendations.

• Ability to create captivating presentations.

• Excellent verbal and written communication skills.

• Willingness and ability to travel up to 50% or as necessary to other CDW locations, meetings, and client sites.

• Experience working with large educational institutions in K12 or higher education is a plus.

• Familiarity with CDW Amplified for Education tools and services, such as Gopher for Chrome, Gopher for Users, Audit, Technical Training, and Collaborative, is advantageous.

• Experience with state-level organizations (Departments of Education or educational agencies) is a plus.

• Knowledge of project management tools like Monday/Jira is a plus.

🏝️ Benefits

• Annual bonus target of 5% subject to the terms and conditions of the plan.

• Comprehensive benefits package (details available at https://cdw.benefit-info.com/).

• Flexible remote work arrangement.

• Opportunity to engage with emerging AI technologies and tools.

• Supportive, equitable, transparent, and respectful hiring process.

• Opportunities for growth and learning.

• Travel opportunities to CDW locations, meetings, and client sites.