Senior Education Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess customer requirements and align Blackboard products and services to meet those needs.

• Recognize gaps in customer skills, processes, or infrastructure.

• Create tailored implementation project plans and timelines for customers.

• Organize and conduct meetings with potential clients, including executive sponsors and senior leadership.

• Identify customer risks, establish mitigation strategies, and communicate these to senior leadership.

• Collaborate with Sales, Marketing, and Product Development to craft customer solutions.

• Determine unique requirements for large and strategic accounts and liaise with Blackboard departments accordingly.

• Oversee, monitor, and report on project status and performance metrics.

• Facilitate meetings with customer sponsors and stakeholders.

• Prepare and present implementation reports.

• Manage a portfolio that includes strategic, consortia, and complex customers.

• Provide onsite and remote product training and best practices.

• Offer e-learning consulting services that encompass course development, facilitation, faculty training, and implementation.

• Assist with Learning Technology Planning, product training, and Blackboard Academy professional development workshops.

• Lead the process of delivering customer systems to a production state.

• Willingness to travel approximately 50% of the time.

⛳️ Requirements

• A bachelor’s degree in a related discipline (e.g., education, information technology, business) or equivalent experience is required.

• Minimum of 5 years of consulting experience, preferably with educational institutions, or experience in management or administration within an educational setting.

• Demonstrated success in implementing software solutions across diverse client environments.

• Familiarity with e-learning course management technology, ideally Blackboard.

• Solid understanding of global higher education or public education markets.

• Strong project management abilities and capacity to manage multiple client engagements simultaneously.

• Capability to work effectively in a geographically distributed virtual team and cultivate relationships with both internal and external organizations.

• Creative problem-solving skills with a dynamic approach.

• Excellent oral and written communication skills.

• Proficiency in both Spanish and English.

• Preferred: Master’s degree in a related field.

• Preferred: Previous experience in the education sector and with e-learning technologies.

• Preferred: Experience in content/knowledge management and digital asset management.

• Preferred: Background in instructional design and/or online learning theory.

• Preferred: Capability to provide services in Portuguese.

• Must be legally authorized to work in the country where the position is located, with ongoing authorization required throughout employment.

• No visa sponsorship or immigration support will be provided.

🏝️ Benefits

• Additional compensation options such as company bonuses or benefits.

• Willingness to travel approximately 50% of the time.