Senior Education Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in implementing Blackboard’s LMS for online teaching and learning.

• Ensure effective product adoption and optimize educational returns on customer investments.

• Specify requirements and business rules.

• Facilitate strategy sessions for application development.

• Draft specifications and identify strategies for implementation along with product use cases.

• Offer product training, instructional design, and course design services.

• Oversee the delivery of customer systems to a production-ready state.

• Support Learning Technology Planning, provide product training, and lead professional development workshops at Blackboard Academy.

• Analyze customer needs and align them with suitable Blackboard products and services.

• Identify gaps in customer skills, processes, or infrastructure.

• Create customized implementation plans and timelines for customers.

• Develop and present meetings for prospects, executive sponsors, and senior leadership.

• Identify customer risks, implement mitigation strategies, and communicate effectively with senior leadership.

• Collaborate with Sales, Marketing, and Product Development to create tailored customer solutions.

• Coordinate specific requirements for large and strategic accounts across various Blackboard departments.

• Monitor, track, and report on project status and performance metrics.

• Conduct stakeholder meetings and generate implementation reports.

• Manage a portfolio consisting of strategic, consortia, and complex customers.

• Provide onsite and remote training on products and best practices.

• Offer e-learning consulting services related to course development, facilitation, faculty development, and implementation.

• Travel is expected to be around 50%.

⛳️ Requirements

• A Bachelor’s degree in a related field (e.g., education, information technology, business) or equivalent experience is required.

• A minimum of 5 years’ consulting experience, particularly with educational institutions, or prior management or administrative experience within an educational setting.

• Proven track record of successfully implementing software solutions in various client environments.

• Familiarity with e-learning course management technology, ideally Blackboard.

• In-depth knowledge of global higher education or public education markets.

• Strong project management abilities and capacity to manage multiple client engagements simultaneously.

• Capability to work in a geographically distributed virtual team environment and cultivate relationships with both internal and external organizations.

• Creative problem-solving skills and a dynamic approach to challenges.

• Excellent oral and written communication skills.

• Proficiency in both Spanish and English.

• Candidates must have legal authorization to work in the country where the role is based, maintaining that authorization; no visa sponsorship or immigration support will be provided.

• A Master’s degree in a related field is preferred.

• Prior experience in the education sector and with e-learning technologies is preferred.

• Background in content/knowledge management, digital asset management, and education-related technologies is preferred.

• Familiarity with instructional design and/or online learning theory is preferred.

• Ability to deliver services in Portuguese is preferred.

🏝️ Benefits

• Company bonus.

• Comprehensive benefits package.

• Approximately 50% travel.