Associate Director – Content Workflow Strategy, Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish a forward-looking vision and a prioritized roadmap for content supply chain capabilities encompassing process, governance, data, and technology.

• Oversee cyclical optimizations, release milestones, and measurable outcomes.

• Design, implement, and continuously refine integrated content supply chain processes and frameworks.

• Guarantee consistent application of the operating model through standardized methodologies, frameworks, and ways of working.

• Identify, evaluate, optimize, and scale automation and AI-driven solutions while maintaining human oversight.

• Collaborate with cross-functional subject-matter experts, Marketing Technology, and external vendors.

• Transform business requirements into problem statements, process flows, testing plans, and quantifiable outcomes.

• Ensure that process and platform improvements comply with internal and external standards through audit-ready controls and documentation.

• Gather and utilize operational data, customer feedback, and issue patterns to identify root causes and prioritize enhancements.

• Define, monitor, and analyze KPIs such as cycle time, rework, right-first-time, throughput, compliance, and adoption.

• Communicate performance insights, considerations, and investment proposals to leadership and stakeholders.

• Work in partnership with advertising agencies, marketers, MLR, Compliance, capability builders, and executives to create an integrated AI-enabled operating system.

⛳️ Requirements

• BA/BS degree in a relevant field (e.g., Marketing, Operations, Industrial Engineering, Business Administration, Information Systems).

• Over 5 years of experience in Marketing Operations/Content Operations.

• Familiarity with content approval processes (PRC, MLR, MAP) and content lifecycle practices.

• Strong understanding of regulated content, claims, and metadata strategies.

• Excellent analytical and systems-thinking skills.

• Proficient knowledge of integrated MarTech ecosystems, including Aprimo, Veeva, Salesforce, Adobe Experience Cloud, and Workfront.

• Capability to translate platform functionalities, such as automation and AI, into scalable process enhancements.

• Exceptional written and verbal communication abilities.

• Skill in translating complex information into clear processes, requirements, documentation, and executive-level narratives.

• Demonstrated ability to manage a portfolio of work, including roadmaps, enhancements, experimentation, and ongoing improvement.

• Strong prioritization skills and attention to detail.

• Proven history of delivering measurable improvements within tight deadlines.

• Ability to influence and align stakeholders across functions in a matrix environment.

• Comfort with ambiguity and change.

• Capability to develop new competencies from concept to adoption.

• Agile Scrum Master or Product Owner Certification (preferred).

• Six Sigma Green or Black Belt Certification (preferred).

🏝️ Benefits

• Performance-based cash incentive.

• Potential eligibility for annual equity awards, depending on role level.

• Health benefits.

• Life benefits.

• Disability benefits.

• 401(k) with company contribution and match.

• Vacation.

• Personal days.

• Holidays.

• Other leaves.

• Reasonable accommodations for individuals with disabilities.