Content Manager – Global and Segments

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the operational framework for translation and localization, including the management of external partners.

• Establish the process for submitting, prioritizing, and tracking localization requests.

• Oversee translation and localization vendors, ensuring quality calibration and turnaround expectations are met.

• Set SLAs and performance benchmarks with external partners.

• Guarantee that translated content adheres to clinical accuracy, maintains voice consistency, is culturally appropriate, and aligns with clinical standards.

• Plan localization initiatives early to ensure integration into launch schedules.

• Develop quality benchmarks for localized content.

• Coordinate internal clinical or compliance reviews when necessary.

• Manage how content is tailored for various industries and portfolio segments across engagement and product content.

• Differentiate between segment adaptations and true custom work.

• Create reusable industry-ready bundles where patterns are consistent.

• Align adaptations with established messaging guidelines.

• Map persona archetypes to industries and segment priorities.

• Translate persona requirements into actionable guidance for content creators.

• Maintain reusable messaging frameworks that align with personas.

• Review segment drafts to ensure fidelity to personas and strategic alignment.

• Identify where personalization can enhance impact versus where standardization ensures scalability.

• Govern and maintain discoverable localized and segmented assets, including source-of-truth versions, derivatives, naming conventions, and version control.

• Keep visibility into content by language, industry, and persona patterns.

• Maintain a forward-looking perspective on localization and segment requirements.

• Identify timeline risks early and synchronize vendor capacity with internal campaign and product launch calendars.

• Collaborate with engagement strategy, product content teams, creators, operations, clinical reviewers, and external localization vendors.

⛳️ Requirements

• A minimum of 5 years of experience in localization, content operations, or content strategy, ideally in a B2B2C or healthcare setting.

• Proven experience in managing translation or localization vendors, including SLAs and quality calibration.

• Strong comprehension of how to develop reusable, governed content systems across languages, industries, and personas.

• Ability to differentiate between scalable segment adaptations and one-off custom work, while creating frameworks to maintain scalability.

• Exceptional cross-functional collaboration skills across engagement strategy, product content, operations, and clinical review.

• Excellent written and verbal communication skills.

• Familiarity with content or project management tools such as ClickUp, Frontify, or Sanity is a plus.

🏝️ Benefits

• 100% company-funded single tier medical coverage insurance.

• Paid time off (PTO).

• 401(k) plan with matching contributions.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Comprehensive benefits package.