Senior Editor – Thought Leadership

This is a fully remote position, open to applicants in New York.

📋 Description

• Define content pillars and narratives for thought leadership that align with ServiceNow's value proposition and business objectives.

• Collaborate with integrated marketing leaders to tailor the editorial strategy for various buying groups and audiences.

• Transform news, trends, and cultural developments into unique editorial concepts.

• Unearth unexpected insights, tensions, and viewpoints through thorough questioning.

• Establish and oversee the editorial calendar for Workflow.

• Maintain quality standards and editorial integrity across content produced by internal writers, contributors, and external partners.

• Generate and propose story ideas based on original research, customer insights, expert perspectives, and market indicators.

• Conduct interviews and create and refine long-form articles, executive bylines, human interest stories, and SEO-focused content.

• Convert feature stories into video scripts or formats optimized for social media.

• Prepare and brief executives and subject-matter experts for their contributions to content.

• Evaluate content performance and transform data into actionable editorial insights.

• Collaborate with integrated marketing, digital experience, research, and executive teams.

• Report directly to the Head of Editorial & Thought Leadership.

⛳️ Requirements

• 10–12 years of experience in editorial roles, journalism, content strategy, or thought leadership, preferably in technology, media, or a related field.

• A robust portfolio showcasing long-form reporting, executive voice content, and human interest articles.

• Proven experience managing editorial calendars and navigating structured content workflows.

• A demonstrated ability to pitch original concepts and see them through to publication.

• Comfort in functioning as both a strategic contributor and a hands-on executor.

• Experience collaborating with marketing, design, research, and executive leadership teams.

• Bachelor's degree in journalism, communications, marketing, or a related discipline.

• Strong understanding of enterprise technology, AI, and the SaaS ecosystem.

• Exceptional writing, editing, and storytelling skills.

• Capability to adjust voice across different formats, audiences, and contexts.

• Ability to distill complex subjects into clear and engaging content.

• Competence in working with stakeholders, executives, and cross-functional partners while maintaining editorial independence.

• A keen curiosity about AI news, research, and emerging trends.

🏝️ Benefits

• Equity (when applicable)

• Variable/incentive compensation

• Health plans

• Flexible spending accounts

• 401(k) Plan with company match

• ESPP

• Matching donations

• Flexible time away plan

• Family leave programs

• Flexible or remote work options

• Reasonable accommodation support during the application process