Senior Documentation and Project Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Sr Director of Training, QC & Client Experience to devise strategies and methods aimed at fulfilling organizational objectives.

• Engage with the Management team to identify and implement approaches that enhance quality, efficiency, service standards, and operational procedures.

• Oversee and direct both routine and non-routine projects.

• Create, update, and maintain instructional documents for the department.

• Manage and maintain the IRB Operations Document Inventory.

• Act as a subject matter expert for IRB Operations teams, including Client Services, regarding operational matters.

• Provide expertise for both internal and external inquiries.

• Support Client Experience, Client Success, and QA with client inquiries about Client Services processes.

• Collaborate with SMEs, Team Leads, and Managers to ensure uniformity in responses and methodologies.

• Exhibit a comprehensive understanding of protocol and site submission types.

• Evaluate and analyze complete submissions for quality, customer satisfaction, and compliance with processes.

• Complete tasks within designated turnaround times.

• Participate in conferences and workshops.

• Lead presentations during meetings as required.

• Finish assigned training promptly.

⛳️ Requirements

• Bachelor's degree or five (5) years of equivalent experience in a clinical research or healthcare environment is preferred.

• Certified IRB Professional (CIP) or the ability to achieve CIP certification within one (1) year of eligibility.

• A minimum of five (5) years of proven experience in a relevant role.

• Experience in fulfilling responsibilities with team-wide visibility and influence, such as consistently providing training and guidance to teams or other groups.

• Proven ability to function as an expert in operational processes and offer suitable insights to junior staff.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Proficient in SharePoint.

• Experience with document version control and tracking.

• Capability to adjust to evolving technologies and document management systems.

• Ability to work remotely within the United States.

• Ability to sit or stand for prolonged periods at a stationary workstation.

• Capability to regularly lift, raise, and lower objects weighing up to 10 lbs.

• Ability to learn and understand basic instructions.

• Strong focus and attention to tasks and responsibilities.

• Proficient verbal communication, listening, understanding, responding, and speaking skills.

🏝️ Benefits

• Variable bonus eligibility.

• Health coverage.

• Paid holidays.

• Reasonable accommodation for applicants with disabilities.

• An inclusive and collaborative workplace environment.