Senior Documentation and Project Management Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement strategies to achieve the organization's objectives.

• Engage with management to identify and execute strategies that enhance quality, efficiency, service standards, and operational procedures.

• Oversee and manage both routine and non-routine projects.

• Create, update, and sustain departmental instructional materials.

• Manage the inventory of IRB Operations documents.

• Act as a subject matter expert for IRB Operations teams regarding operational matters.

• Address internal and external inquiries as a subject matter expert.

• Support Client Experience, Client Success, and QA teams with client inquiries related to Client Services processes.

• Collaborate with subject matter experts, team leaders, and managers to ensure uniformity in responses and methodologies.

• Evaluate and analyze complete submissions for quality, customer satisfaction, and adherence to processes.

• Complete tasks within expected turnaround times.

• Participate in conferences and workshops.

• Lead presentations during meetings as required.

• Finish assigned training promptly.

• Work with department managers on daily workload adjustments as necessary.

⛳️ Requirements

• A Bachelor’s degree or five (5) years of equivalent experience in a clinical research or healthcare environment is preferred.

• Certification as an IRB Professional (CIP) or the ability to achieve CIP certification within one (1) year of eligibility.

• A minimum of five (5) years of demonstrated expertise in a related position.

• Experience handling responsibilities with team-wide visibility and impact, including regularly providing training and guidance to teams or other groups.

• Proven ability to function as an expert in operational processes and offer valuable insights to junior staff.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Proficiency in SharePoint.

• Experience with document version control and tracking.

• Capacity to adapt to evolving technologies and document management systems.

• Ability to sit or stand for extended periods at a stationary workstation.

• Capability to frequently lift, raise, and lower objects weighing up to 10 lbs.

• Ability to learn and understand basic instructions.

• Strong focus and attention to tasks and responsibilities.

• Strong verbal communication skills, including listening, understanding, responding, and speaking.

🏝️ Benefits

• Eligibility for variable bonuses.

• Health insurance coverage.

• Paid holidays.

• Reasonable accommodations for applicants with disabilities.

• A workplace culture that is inclusive and collaborative.