Senior Director, Tech – Product Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the CTO, CPO, StratOps, Finance, People Experience, and leaders in Product & Technology for annual and quarterly planning.

• Facilitate leadership contributions, resource allocation, and decisions regarding operating expenses.

• Conduct leadership meetings for the CPO/CTO, executive reviews, Product & Tech All-Hands, and ensure follow-up on decisions.

• Ensure that there is executive insight into portfolio health, product outcomes, milestones, ROI, risks, and decisions made.

• Create frameworks that balance platform investments, maintenance, technical debt, and innovation.

• Proactively address issues to keep the CTO and CPO priorities advancing.

• Oversee cross-functional initiatives within Product and Technology from initial framing to execution.

• Develop delegation frameworks, monitor executive commitments, and either resolve or escalate issues as necessary.

• Transform complex product, technical, and business decisions into actionable recommendations.

• Eliminate cross-functional blockers within Product, Engineering, Finance, Legal, and People departments.

• Represent the Product and Technology organizations in planning, board preparations, executive reviews, and strategic discussions.

• Assess and integrate AI tools throughout the product development lifecycle.

• Design AI-first operational models, execution rhythms, and enhance collaboration between Product and Engineering teams.

• Promote visibility into the portfolio, accelerate decision-making, mitigate risks, and deliver measurable AI productivity.

⛳️ Requirements

• Over 12 years of experience in technology strategy, BizOps, product/technology leadership, or management consulting within high-growth tech scale-ups.

• In-depth knowledge of software engineering, AI/ML, cloud infrastructure, and platform architecture.

• Proven ability to act as a force multiplier for executive leaders and establish accountability frameworks.

• Successful history of designing portfolio reviews, capital/resource allocation models, and operational rhythms linked to business KPIs.

• Outstanding executive presence and communication abilities.

• Capability to align stakeholders in Product, Finance, Legal, and People and drive execution without formal authority.

• Experience in product and technology leadership.

• Ability to engage effectively with VPs, Principal Engineers, and Product leaders regarding complex investment trade-offs.

🏝️ Benefits

• Equity: Full-time employees receive equity in Fetch.

• 401(k) matching dollar for dollar, up to 4% of eligible pay.

• Comprehensive medical, dental, and vision plans, including pet coverage.

• $10,000 per year in continuing education reimbursement.

• Participation in Employee Resource Groups and the Inclusion Council.

• Flexible PTO policy.

• 9 paid holidays throughout the year.

• Year-end week-long break.

• 14 weeks of fully paid parental leave.

• 6 additional weeks of paid childbirth recovery leave for birthing parents.

• Flexible return-to-work schedule.

• One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members.

• Flexible work environment.

• Hardware and software provided for remote work.