Senior Director, Self Pay Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide strategic direction, operational leadership, and overall performance management for Ventra Health's Self Pay Center of Excellence.

• Direct and oversee the patient billing and collection process, which includes patient account management, billing operations, payment collections, patient communications, Contact Center operations, and revenue optimization.

• Develop and execute a comprehensive accounts receivable strategy that aligns with the organization's financial and operational objectives.

• Establish and maintain performance metrics, KPIs, and governance frameworks related to patient billing, collections, and accounts receivable management.

• Oversee and enhance patient account lifecycle management, including billing strategy, payment plans, accounts receivable aging, and bad debt handling.

• Build, mentor, and cultivate a high-performing team of accounts receivable specialists and analysts.

• Monitor aging reports, trends, net collection rates, and various accounts receivable metrics to identify opportunities for process improvements and revenue recovery.

• Manage the integration and optimization of billing and collection systems, including EHR platforms, Ventra systems, and payment processing solutions.

• Collaborate with Client Success, Finance, Compliance, Technology, and Operations teams on process enhancements, system implementations, and policy revisions.

• Ensure adherence to HIPAA, state billing regulations, payer guidelines, and consumer protection requirements.

• Develop and implement patient communication strategies regarding billing, payment options, and financial responsibilities.

• Analyze financial data, forecasting, and trends to support budget management and revenue optimization initiatives.

⛳️ Requirements

• Bachelor's degree in Healthcare Administration, Finance, Business Administration, or a related field.

• A minimum of 7+ years of experience in healthcare revenue cycle management.

• At least 5+ years of progressive leadership experience managing billing, collections, or accounts receivable functions in healthcare environments.

• Minimum of 3+ years of direct people management and team leadership experience.

• Certifications such as Certified Revenue Cycle Executive (CRCE), Certified Revenue Cycle Professional (CRCP), or Certified Healthcare Billing and Management Executive (CHBME) are preferred.

• Experience with hospital or facility-based physician billing models is preferred.

• In-depth knowledge of end-to-end revenue cycle operations, especially self-pay workflows.

• Expertise in managing patient accounts receivable, aging analysis, and cash flow optimization.

• Strong understanding of billing regulations, state billing laws, and consumer protection regulations (FDCPA, TCPA).

• Excellent financial acumen with the ability to analyze complex financial data, aging reports, and performance metrics.

• Advanced proficiency in data analysis and business intelligence tools (Excel, Power BI, Tableau, or similar).

• Experience with healthcare billing systems, EHR platforms, patient responsibility platforms, and collection management systems (Epic, Cerner, Athena, or similar).

• Knowledge of healthcare compliance requirements (HIPAA, state billing regulations, payer guidelines).

• Exceptional leadership, communication, and interpersonal skills with a proven ability to motivate and develop teams.

• Capability to manage multiple priorities and stakeholder groups simultaneously.

• Strong problem-solving skills and a commitment to driving continuous improvement initiatives and operational efficiency.

• Strategic thinker who can balance immediate operational demands with long-term revenue optimization goals.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Ability to read, comprehend, and apply state and federal laws, regulations, and policies.

• Competence in communicating with a diverse range of personalities in a tactful, mature, and professional manner.

• Flexibility to work within a collaborative and fast-paced environment.

• Strong oral, written, and interpersonal communication skills.

• Excellent time management and organizational skills.

• Understanding and adherence to company policies and procedures.

• Ability to comply with Ventra Health's attendance policy; regular and predictable attendance is a key function of this role.

🏝️ Benefits

• Ventra performance-based incentive plan.

• Discretionary incentive bonus in accordance with company policies.

• Referral bonus.

• Reasonable accommodations for qualified individuals with disabilities.

• Growth opportunities to enhance capabilities and knowledge.

• Recognition of colleague contributions.