Senior Director, Patient Services – Distribution

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the formulation and implementation of Satsuma Pharmaceuticals' patient services strategy.

• Anticipate various factors that may impact patient services, distribution strategies, and market positioning.

• Create, execute, and enhance patient support initiatives, including benefit verification, prior authorization, appeals, financial assistance, co-pay, bridge, education, and adherence programs.

• Develop and manage the strategy for Hub Services and Specialty Pharmacy.

• Formulate and implement product distribution strategies, encompassing channel design, network configuration, dispensing pathways, inventory flow, and service level requirements.

• Cultivate relationships with third-party logistics providers, specialty pharmacies, specialty distributors, wholesalers, and other channel partners.

• Spearhead the development and negotiation of agreements with distribution, specialty pharmacy, wholesalers, and trade entities.

• Create channel policies and procedures for ordering, inventory management, shipping, returns, chargebacks, reporting, and customer service.

• Collaborate with Supply Chain and commercial leadership on inventory, demand, and replenishment strategies.

• Monitor the performance of the distribution network, including inventory management, fulfillment, delivery, dispensing, service levels, returns, data integrity, and compliance.

• Align patient services with reimbursement strategies, payer requirements, and access initiatives.

• Integrate patient support programs into launch planning and lifecycle management.

• Develop compliant policies, standard operating procedures, and training resources.

• Act as a subject-matter expert in patient services, specialty pharmacy, product distribution, fulfillment, and access operations.

• Establish and track KPIs utilizing operational data and customer insights.

• Build connections with specialty pharmacies, patient advocacy groups, healthcare providers, and external stakeholders.

• Identify opportunities to enhance efficiency, minimize therapy barriers, and improve the patient experience.

• Counsel executive management on patient access and distribution risks.

• Influence executive decision-making through compelling, data-driven communication.

• Disseminate company-wide patient services and distribution policies and practices.

• Undertake additional responsibilities, initiatives, and special projects as business needs change.

⛳️ Requirements

• A bachelor's degree in Business, Healthcare Administration, Life Sciences, Pharmacy, Nursing, or a related field is required.

• 10+ years of experience in patient services, market access, reimbursement, specialty pharmacy, or related commercial functions within the biotechnology or pharmaceutical industry.

• Proven experience in designing and implementing patient support programs and pharmaceutical distribution networks for specialty pharmaceutical products.

• Experience in managing hub service and distribution providers, specialty pharmacy networks, reimbursement support programs, and patient assistance programs.

• History of supporting commercial product launches and establishing patient services infrastructure in a biotechnology or pharmaceutical setting.

• Strong knowledge of payer reimbursement, pharmacy benefit design, prior authorization protocols, appeals, and affordability programs.

• Experience managing external vendors and cross-functional commercial projects.

• Comprehensive understanding of hub operations, specialty pharmacy distribution models, reimbursement support, financial assistance programs, and patient onboarding processes.

• Familiarity with HIPAA, FDA, CMS, OIG, and relevant healthcare compliance standards.

• Strong operational and project management capabilities.

• Exceptional analytical abilities with experience in leveraging operational metrics, vendor scorecards, and patient journey analytics.

• Proven track record of leading cross-functional initiatives across Market Access, Commercial, Medical Affairs, Regulatory, Legal, and Commercial Operations.

• Excellent communication, presentation, and relationship management skills.

• Demonstrated experience in negotiating and influencing at the executive level.

• Willingness to travel approximately 20% of the time.

• An equivalent combination of education, training, and relevant experience may be considered in lieu of the stated qualifications.

🏝️ Benefits

• Health Insurance

• Dental & Vision Insurance

• Healthcare & Dependent Care FSA

• Employee Assistance Program (EAP)

• 401(k) Savings Plan

• Long-term Incentive Plan

• Life Insurance

• Accident & Disability Insurance

• Telemedicine

• Generous Paid Time Off

• Company Holidays