Senior Director, Partner Data

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the operating model, leadership capabilities, and benchmarks for the Partner Data Operations team.

• Establish processes for the triage and resolution of partner data cases, ensuring monitoring and reconciliation maintain the accuracy and reliability of partner systems.

• Collaborate with Enterprise Data, Partner Support, SSC, and CRM to define service-level standards and escalation protocols.

• Propel automation and process reengineering to minimize the volume of repeat, low-complexity cases.

• Foster a product-oriented approach that transforms case trends and root causes into significant enhancements for partner data systems and integrations.

• Initiate Data Integration Engineering for partner SIS systems, including Slate, Banner, and Workday.

• Develop a consistent integration playbook for each partner system.

• Act as the strategic, partner-facing technical lead for onboarding new partners.

• Collaborate with partner IT and SIS teams to define integration scopes, resolve technical challenges, and build robust technical relationships.

• Expand the Partner Enablement Data team as a subject matter expert on partner systems, data, and workflows.

• Advocate for architectural improvements and influence the cross-functional roadmap for partner data architecture.

• Manage partner data strategy, including priorities, investment decisions, trade-offs, validation and monitoring tools, file formats, data mapping, and integrations.

• Lead, recruit, and develop the Partner Data Integrations & Operations organization across two teams.

• Present case trends, project progress, and team performance metrics to senior leadership.

• Own the KPI scorecard for partner data operations.

• Operate independently, proactively identifying issues, driving solutions, and influencing organizational decisions through data-driven insights, storytelling, and executive presence.

⛳️ Requirements

• A minimum of 8 years of experience leading data operations, technical support, or partner/customer success teams, including at least 3 years in management roles overseeing multiple teams.

• Proficient in data systems such as Snowflake and Databricks, integrations such as file feeds, SFTP, and APIs, and CRM platforms like Salesforce.

• Background in ed-tech, higher education, or a data-intensive industry focused on partnerships.

• Familiarity with SIS systems such as Slate, Banner, and Workday.

• Comfortable serving as the client-facing contact for technical onboarding discussions.

• Proven experience in building or restructuring an operations team, establishing intake processes, case management, and service-level standards.

• Experience in partner onboarding, implementation, or customer launch and migration management.

• Knowledge of Agile or Jira-based work management practices, including epics, sprints, and backlog prioritization.

• Experience collaborating with Enterprise Data or engineering teams on system improvements and data quality initiatives.

• Experience working with Product teams to translate operational or partner challenges into product requirements.

• Ability to operate with a product-focused mindset within an operations context.

🏝️ Benefits

• Equal-opportunity employer.

• Diverse and inclusive workforce.