Senior Director, Operational Assessment

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive enterprise initiatives to evaluate operational efficiency and pinpoint risks.

• Enhance uniformity and performance across various organizational functions.

• Collaborate with senior leadership to assess operating models, policies, and processes.

• Ensure that operational practices are in accordance with organizational standards and strategic goals.

• Supervise operational assessment frameworks and review procedures.

• Analyze workflows, controls, and service delivery outcomes to uncover gaps, risks, and areas for improvement.

• Deliver executive-level insights and recommendations based on assessment results.

• Assist in implementing improvement initiatives alongside operational leaders.

• Manage the intake and triage of operational inquiries.

• Clarify expectations regarding policies and processes while escalating complex or high-risk issues through the appropriate governance channels.

• Utilize data, reporting, and trend analysis to monitor results, track advancements, and promote ongoing improvement in operational efficiency and organizational preparedness.

⛳️ Requirements

• Must reside and be authorized to work in the United States.

• Extensive senior-level experience in assessing operational effectiveness, risk, consistency, and performance across organizational functions.

• Proven experience in evaluating operating models, policies, processes, workflows, controls, and service delivery outcomes.

• Demonstrated experience in developing and managing operational assessment frameworks and review activities.

• Experience in providing executive-level insights and recommendations.

• Background in supporting the implementation of operational improvement initiatives.

• Experience overseeing the intake and triage of operational inquiries.

• Ability to clarify policy and process expectations while escalating complex or high-risk issues through governance channels.

• Proficient in using data, reporting, and trend analysis to monitor outcomes and drive continuous improvement.

🏝️ Benefits

• Comprehensive benefits package that includes healthcare, time off, retirement, and well-being programs.

• Professional certification relevant to the associate's field.

• Tuition reimbursement.

• Incentive programs on a quarterly and annual basis for employees who excel and continually raise the bar.

• Flexible work-life balance.

• Opportunities for professional development.