Senior Director of Product Management

This is a fully remote position, open to applicants in Alabama, +10 more locations.

📋 Description

• Develop and implement the product vision and strategy in alignment with Tivly’s objectives and growth path.

• Design the product roadmap encompassing CRM, CMS, Client Services, and AI-driven features.

• Act as the expert on product management processes for business, product, and operational stakeholders.

• Oversee the complete Jira workflow, which includes epic framing, writing user stories, defining acceptance criteria, planning sprints, and refining the backlog.

• Propel the execution of the technology roadmap in collaboration with engineering leadership and set common delivery standards.

• Manage multiple workstreams across product, contact center, client services, security, and marketing functions.

• Lead the planning cadence and sprint ceremony structure in collaboration with engineering teams.

• Mentor product and engineering teams on agile processes, story quality, and scope management.

• Set and maintain product management standards, including backlog organization, prioritization frameworks, story point estimation, and velocity tracking.

• Coordinate alignment among product, UX, engineering, contact center, marketing, and client services regarding priorities, trade-offs, and delivery schedules.

• Direct discovery initiatives, which involve facilitating stakeholder sessions, mapping workflows, and documenting requirements.

• Manage and mentor direct reports in UX and Product Management, fostering process discipline, stakeholder communication, and career development.

• Report directly to the Chief Information Officer.

⛳️ Requirements

• Over 10 years of experience in product management, including a minimum of 3 years in a senior or director-level position.

• Proficiency in agile delivery methodologies, including story writing, sprint facilitation, backlog management, and planning using Jira, ADO, or a similar tool.

• Experience in establishing or scaling product management/product owner practice standards across various delivery teams, including onboarding and governance of processes.

• Strong skills in cross-functional communication and stakeholder management across product, engineering, operations, and client-facing teams.

• Professional presence with exceptional written and verbal communication skills.

• Comfortable representing product decisions in discussions with partners and leadership.

• Ability to excel in fast-paced, high-volume environments with multiple simultaneous workstreams.

• Experience in scaling a product management or product operations function, leading agile transformations, or promoting the adoption of new tools, workflows, or operating models is advantageous.

• Must currently reside in Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.

• Must be authorized to work in the U.S. without requiring visa sponsorship.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Paid Time Off (PTO) and Paid Sick Time.

• Flexible Scheduling (Flex Time).

• Flexible Spending Accounts (FSA) for health and dependent care.

• Company-sponsored Short- and Long-Term Disability.

• Complimentary mental, emotional, and physical well-being support via the First Stop Health app.

• 401(k) with a 4% company match.

• Paid time off for designated holidays without work obligations.