Senior Director of Product, EHR/eMAR

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary support and deputy to the General Manager of the Thea EHR/eMAR line of business, collaborating on strategic objectives, business performance, and operational choices.

• Advocate for the GM's initiatives across Product, Engineering, and go-to-market teams, guiding the larger team to accomplish OKRs, which include P&L, Sales, Brand, and Customer Loyalty.

• Take ownership of the Thea® vision, AI roadmap, and implementation for Residex’s EHR and eMAR functionalities.

• Oversee Product Managers and Business Analysts, including their development plans, performance evaluations, and adherence to policies and product standards.

• Convert knowledge of senior living, assisted living, skilled nursing, and hospice into product specifications for EHR/eMAR workflows, PRN and controlled-substance documentation, physician orders, and hospice IDT care planning.

• Ensure compliance by design and maintain defensible, survey-ready documentation for state licensing surveys, CMS Conditions of Participation, and Medicare Hospice Benefit criteria.

• Collaborate with Engineering on EHR/eMAR architecture, HL7/FHIR interoperability, pharmacy and lab integrations, and the clinical data model.

• Work together with Sales, Marketing, and Customer Success on positioning, demonstrations, discovery, and go-to-market resources.

• Engage clinicians, caregivers, hospice IDT members, and facility administrators through discovery interviews and validation sessions.

• Establish and refine product metrics and KPIs for adoption, documentation completion, and medication administration accuracy.

⛳️ Requirements

• Over 15 years of experience in product management, including more than 3 years in a senior leadership role at B2B SaaS companies—experience in healthcare, senior living, or hospice is highly preferred.

• Extensive, practical expertise with EHR and eMAR systems in senior living, skilled nursing, assisted living, or hospice environments, covering medication administration workflows, physician orders, and clinical documentation.

• Familiarity with the state and federal regulatory frameworks that govern documentation in senior living and hospice.

• Demonstrated ability to convert clinical and regulatory requirements into product specifications, data models, and configurable workflows.

• Strong technical proficiency, with experience working alongside engineering teams on complex, integrated clinical platforms.

• Proven history of managing product managers and/or business analysts, with experience developing clear product ownership structures.

• Outstanding communication abilities, capable of conveying clinical and product insights to customers, clinicians, and executive stakeholders.

• A data-driven approach, with experience leveraging analytics to guide product decisions and assess documentation quality, adoption, and clinical results.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.

• Flexible work arrangements to support work-life balance.