Senior Director of Global Renewals

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the strategy and operational framework for renewals, encompassing processes, coverage, segmentation, playbooks, and workflows.

• Take ownership of renewal performance metrics, including Gross Revenue Retention (GRR), renewal rate, churn, and contraction goals.

• Manage the global renewals forecast and deliver precise, data-driven insights into the renewal pipeline, including risk, churn, contraction, and expansion.

• Formulate and implement renewal pricing and commercial strategies, covering uplift, multi-year agreements, co-termination, downsell/contraction management, and non-standard terms.

• Optimize Salesforce and other systems that support the renewal lifecycle, ensuring data accuracy, pipeline visibility, forecasting, and reporting.

• Drive and finalize renewals throughout the entire renewal lifecycle, including quoting, negotiations, purchase orders, agreement execution, and order submission.

• Leverage proven negotiation skills to maximize renewal results while identifying and pursuing upsell opportunities.

• Collaborate with Sales and Customer Success to proactively recognize and mitigate renewal risks within the customer base.

• Foster strong relationships and work cross-functionally with Regional Sales Directors and teams focused on cross-sell, upsell, and expansion opportunities.

• Develop a global renewals team and establish best-practice processes in conjunction with sales leadership.

⛳️ Requirements

• Proven experience managing a recurring revenue portfolio, with responsibility for GRR and renewal objectives.

• Demonstrated capability to create and operationalize renewal processes, playbooks, and forecasting methodologies.

• Strong commercial acumen and negotiation skills, with experience in pricing, uplift, multi-year agreements, and contract terms.

• Experience collaborating across departments, including Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations.

• Strong analytical abilities to utilize data for identifying renewal risks, trends, and opportunities.

• Background in cybersecurity, infrastructure, networking, or other technically complex B2B SaaS environments.

• Proven experience in building a global renewals team from the ground up.

• Established track record of managing a high-volume portfolio of accounts successfully.

• Excellent communication, relationship-building, and follow-up skills.

• Exceptional organizational and time management abilities.

• Familiarity with Salesforce.

• Willingness to travel up to 20%.

• Candidates selected for this position will undergo background verification checks.

🏝️ Benefits

• Health & Wellness

• Financial

• Work-Life Balance

• Unparalleled Flexible Time-Off

• Benefits tailored to the country in which the employee is located