Senior Director, Network Administration

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee and direct the network strategy, design, operation, and enhancement of corporate and cloud networks for the Americas region.

• Manage a team of network engineers located in the Americas region.

• Lead the design, management, upgrades, implementation strategy, and stability of both wireless and wired networks, including firewalls, switches, and cloud environments.

• Ensure network security by defining, reporting, and documenting network architecture and compliance.

• Collaborate with global network teams, server teams, IT departments, vendors, and business stakeholders.

• Design and deliver network services that support Sutherland's business units and clients.

• Conduct proactive scanning, preventative maintenance, troubleshooting, hardware and software upgrades, and urgent response actions.

• Design and implement network security, as well as LAN, WAN, and wireless architecture.

• Ensure that network availability, reliability, security, and performance requirements are consistently met.

• Research and establish standards for network hardware and software.

• Develop and update network policies, procedures, and processes.

• Standardize network configurations across the Americas regions.

• Formulate and manage a network operations strategy.

• Develop, design, manage, and construct networks for infrastructure projects and new or remodeled facilities.

• Create and oversee the network technology roadmap for the Americas regions.

• Collaborate with business units to devise strategic technical solutions.

• Provide Level 3 network support for the Americas region.

• Maintain network security in conjunction with the Information Security and Network Security Architecture teams.

• Develop and maintain comprehensive network documentation.

• Assist in budgeting, forecasting, and special project ROI models alongside the VP of Global Network Services.

• Engage in IT change control and communicate both planned and unplanned changes, maintenance windows, and outages.

• Monitor current technologies, network compliance requirements, standards, and industry trends.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field is required.

• A Master's degree in Computer Science, Business Management, or a related field is preferred.

• At least five (5) years of experience managing a large, complex enterprise network.

• Proven experience in leading substantial technical projects.

• Excellent oral and written communication skills with team members and business leaders.

• Strong knowledge of network routing, switching, wireless, firewalls, and SDWAN technologies.

• Proficiency with Cisco, Zscaler, Citrix, Palo Alto, and F5 technologies.

• CCNA or CCNP certification, whether active or expired, along with verifiable network project experience is highly desirable.

• 5–10 years of hands-on network leadership experience is highly sought after.

• Experience with software-defined networks and cloud environments is an asset.

• Certifications in software-defined networking and cloud environments are preferred.

• Familiarity with cloud-based telecom systems and technologies.

• Experience in managing and mentoring network engineers.

• Skills in architecting and designing large-scale networks.

• Experience in managing and maintaining Cisco routers, switches, load balancers, and firewalls.

• Proficiency with enterprise wireless networking technologies such as 802.11x.

• Capability to manage internal and external clients while addressing escalations and client concerns.

• Availability for on-call duties as needed.

• Willingness to accommodate intermittent travel.

🏝️ Benefits

• Employees have the option to work remotely.

• Full-time employment opportunities are available.

• Flexibility to accommodate intermittent travel.

• On-call availability as required.