Senior Director – Global Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the renewal strategy and operational model, which encompasses processes, coverage, segmentation, playbooks, and workflows.

• Manage renewal performance metrics including GRR, renewal rates, churn, and contraction targets.

• Lead the global renewals forecasting efforts, providing precise, data-driven insights into the renewal pipeline, risk factors, churn, contraction, and expansion opportunities.

• Formulate and implement renewal pricing and commercial strategies, focusing on uplift, multi-year agreements, co-termination, downsell/contraction management, and non-standard terms.

• Optimize Salesforce and other systems that support the renewal lifecycle, ensuring data accuracy, pipeline visibility, forecasting, and reporting.

• Drive and finalize renewals throughout the entire renewal lifecycle, including quoting, negotiation, purchase order management, agreement execution, and order submission.

• Utilize effective negotiation skills to enhance renewal outcomes while identifying and pursuing upsell opportunities.

• Collaborate with Sales and Customer Success teams to proactively identify and address renewal risks within the customer base.

• Foster strong relationships and work collaboratively with Regional Sales Directors and teams focused on cross-sell, upsell, and expansion opportunities.

• Build and lead a global renewals team.

• Support customer success and revenue-generating organizations.

• Implement best-practice renewal processes in conjunction with sales leadership.

⛳️ Requirements

• Proven experience managing a recurring revenue portfolio with responsibility for GRR and renewal targets.

• Demonstrated capability to develop and operationalize renewal processes, playbooks, and forecasting methodologies.

• Strong skills in commercial negotiations, including expertise in pricing, uplift, multi-year agreements, and contract terms.

• Experience collaborating cross-functionally with Sales, Customer Success, Finance, Legal, Deal Desk, and Revenue Operations.

• Exceptional analytical skills, with the ability to leverage data to identify renewal risks, trends, and opportunities.

• Background in cybersecurity, infrastructure, networking, or another technically intricate B2B SaaS environment.

• Proven experience in building a global renewals team from inception.

• A successful track record of managing a high-volume portfolio of accounts.

• Strong communication, relationship-building, and follow-up abilities.

• Excellent organizational and time management skills.

• Familiarity with Salesforce.

• Willingness to travel up to 20% of the time.

• Candidates will undergo background verification checks as part of the hiring process.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• 401(k) plan

• Employer matching program

• Flexible paid time off

• Paid holidays

• Paid parental leave

• Health & Wellness benefits

• Financial benefits

• Work-Life Balance benefits

• Unparalleled Flexible Time-Off