Senior Director, Global Managed Cybersecurity Services

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Take charge of the complete delivery and operational performance for Unisys managed cybersecurity services on a global scale.

• Direct and enhance the delivery of MDR, CTEM, and managed cloud security services.

• Set up governance for managed services, including delivery standards, service management practices, operational controls, and accountability measures.

• Enhance service quality, efficiency, resilience, client value realization, contractual performance, and adherence to service-level agreements.

• Oversee the P&L for managed services, driving revenue growth, margin enhancement, client retention, portfolio expansion, forecasting, resource planning, pricing contributions, capacity planning, renewals, and strategic growth initiatives.

• Develop executive relationships with key clients and act as a point of escalation.

• Create executive reporting frameworks that illustrate client value, contractual performance, operational health, and quantifiable risk reduction.

• Collaborate with clients to tackle intricate technical and operational challenges.

• Provide guidance on managed service architecture, platform integrations, automation, AI-enabled operations, and enhancements to the service catalog.

• Advocate for responsible AI adoption and assess emerging technologies for the service portfolio.

• Lead complex global transformation projects involving clients, teams, technologies, regions, and stakeholders.

• Establish governance for delivery, including milestones, risk management, and performance metrics.

• Build, lead, and nurture a high-performing global cybersecurity organization.

• Promote accountability, trust, innovation, inclusion, collaboration, and ongoing learning.

• Mentor future leaders and cultivate a diverse leadership pipeline.

• Work collaboratively with Sales, Delivery, Product Management, Engineering, Finance, Human Resources, partners, and executive leadership.

• Align the strategy and execution of managed cybersecurity services with the organization's growth objectives.

⛳️ Requirements

• Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Engineering, Business, or a related field, or equivalent relevant experience.

• A minimum of 10 years of progressive cybersecurity experience, encompassing significant leadership roles in client-facing managed services, MSSP/MDR operations, cybersecurity consulting, security operations delivery, or technology services leadership.

• Proven experience in leading global or geographically distributed cybersecurity teams and operations.

• Strong technical expertise encompassing MDR, SIEM/SOC operations, CTEM, vulnerability management, cloud security architecture and operations, incident response, and other related cybersecurity areas.

• Capability to comprehend complex technical challenges and guide teams towards practical, scalable, and sustainable solutions.

• Extensive client management experience, including executive engagement, service reviews, escalations, and communications focused on outcomes.

• Business acumen covering managed services revenue, margin performance, forecasting, resource and capacity planning, operational metrics, renewal support, and growth initiatives.

• Outstanding project and program management abilities, capable of leading multiple high-priority initiatives concurrently.

• Experience in applying AI and automation within cybersecurity, technology operations, or managed services.

• Excellent written, verbal, presentation, negotiation, and stakeholder management skills.

• Relevant certifications such as CISSP, CISM, GIAC, CCSP, SC-100, AZ-500, or similar credentials are preferred.

• An advanced degree in cybersecurity, technology, engineering, or business is preferred.

• Applicants must be eligible for any necessary U.S. Government authorizations for access to export-controlled commodities and technology.

🏝️ Benefits

• Commitment to equal opportunity employment.

• Assistance with reasonable accommodations for U.S. job seekers.

• Opportunities for professional development, technical excellence, career progression, and leadership advancement.

• Initiatives focused on associate engagement, retention, team health, and fostering a sense of belonging.