Manager, Infrastructure & Security

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the senior technical authority and primary escalation point for issues related to infrastructure, cloud, networking, identity, endpoint, and cybersecurity.

• Design, configure, manage, and troubleshoot essential platforms directly.

• Review and authorize architectures, configurations, change plans, and scripts created by vendors and consultants.

• Create automation scripts and establish technical standards.

• Oversee the operational integrity of Spark Power's hybrid environment, which includes on-premises systems, Microsoft Azure, Microsoft 365, networking, storage, identity, and endpoints.

• Manage aspects of availability, capacity, patching, upgrades, lifecycle, and technical debt.

• Provide reports on availability, backup success rates, and recovery testing.

• Implement improvements for cloud adoption, consolidation, and cost optimization.

• Maintain and routinely test backup, recovery, and disaster recovery functionalities.

• Keep architecture diagrams, inventories, configuration records, and operational procedures up to date.

• Lead Spark Power's operational cybersecurity program, focusing on prevention, detection, response, and recovery.

• Serve as the main point of contact for the outsourced Security Operations Centre and manage its performance.

• Administer and fine-tune security technologies and controls.

• Drive and monitor efforts for vulnerability remediation, patch compliance, system hardening, access reviews, penetration testing, and phishing simulations.

• Evaluate third-party technology risks and support IT governance, audit, and compliance activities.

• Lead responses to security incidents, infrastructure outages, root cause analyses, post-incident reviews, and corrective actions.

• Apply ITIL-aligned practices for incident, problem, change, release, and configuration management.

• Maintain runbooks and incident response procedures while participating in after-hours support.

• Manage vendor resources, managed service providers, security partners, telecommunications providers, and technology vendors.

• Review statements of work and assist with procurement, licensing, contract renewals, and IT budgeting.

• Plan and execute infrastructure, cloud, and cybersecurity projects, including acquisitions, integrations, and separation activities.

• Lead cross-functional teams comprising IT, business units, vendors, and consultants.

• Transform technical risks into business impacts, options, costs, and recommendations.

⛳️ Requirements

• Hands-on experience with Microsoft Azure, Microsoft 365, Windows Server, Active Directory, Entra ID, virtualization, storage, backup, and disaster recovery.

• Knowledge of enterprise networking, including routing, switching, WAN, LAN, WLAN, VPN, segmentation, DNS, DHCP, and firewall management.

• Experience in cybersecurity operations, including Microsoft Defender, SIEM, endpoint and email security, vulnerability management, Conditional Access, MFA, and privileged access.

• Proficiency in security incident triage, containment, eradication, and recovery.

• Skills in PowerShell scripting, infrastructure automation, monitoring, alerting, and log analysis.

• Familiarity with ITIL-aligned practices for incident, problem, change, release, and configuration management.

• A builder mindset coupled with resourcefulness.

• Capability to plan proactively, anticipating needs for capacity, lifecycle, security, and resources.

• Strong written and verbal communication skills.

• Over 10 years of progressive experience in infrastructure, cloud, networking, cybersecurity, or technology operations, including significant hands-on administration and engineering.

• Experience serving as a senior technical lead or player-coach, overseeing full-time and part-time vendor resources and managed service providers.

• Proven experience leading security incident responses with an outsourced SOC or managed security provider.

• A Bachelor’s degree or diploma in Computer Science, Information Technology, Cybersecurity, or a related field, or an equivalent combination of education and experience.

• Experience in a multi-site environment, with a solid understanding of business continuity, operational resilience, and third-party risk.

• Willingness to travel occasionally to Spark Power offices and operating locations.

• Availability for after-hours support during significant incidents or planned changes.

• Certification as a Microsoft Azure Administrator, Azure Solutions Architect, or Cybersecurity Architect.

• CISSP, CISM, CCSP, or similar certification; Security+ is considered an asset.

• ITIL Foundation or higher certification.

• CCNA, CCNP, or equivalent networking certification.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package with flexible options and wellness spending accounts.

• RRSP.

• Supportive and hands-on leadership team.

• Ongoing training and skill enhancement opportunities, including Spark U and external training options.

• Employee referral bonus program.

• Corporate discounts (hotels, travel, insurance, retail, etc.).