Senior Director, eCommerce and Customer Fulfillment Technologies

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Oversee the slate.auto purchasing experience, which encompasses product content, merchandising, pricing visibility, availability and delivery information, payments, checkout, and overall site performance.

• Manage the initial stages of the vehicle purchasing process, from the first visit to product exploration, configurator creation, payment estimation, and preorder procedures.

• Direct product management for vehicle discovery and configuration, Marketplace, configurator, cart and checkout processes, as well as owner account functionalities.

• Develop owner engagement initiatives for new product launches, collaborations, wrap modifications, and SUV Kit transitions.

• Create customer service and reverse logistics solutions, incorporating self-service workflows and tools for agents.

• Offer self-service support and case management tools to service providers, installation partners, and other collaborators.

• Manage the complete order experience for accessories and wraps, overseeing supply chain, logistics, and installation partnerships.

• Enhance eCommerce Marketplace performance for accessories and wraps, focusing on funnel conversion, merchandising, attach rates, repeat purchases, revenue, margins, and fulfillment costs.

• Recruit and lead product management and analytics teams.

• Collaborate with software engineering to implement modern GenAI development methodologies.

• Develop GenAI tools for finance, legal, HR, and commercial areas.

• Achieve first-year objectives, including launch readiness, funnel tracking, buying experience standards, service and corporate function roadmaps, and lifecycle programs.

⛳️ Requirements

• 12+ years of experience in GM roles, with extensive background in eCommerce, digital products, or consumer retail, particularly in leading a consumer eCommerce platform.

• Proven ownership of top-of-funnel conversion strategies for a consumer site, from initial visit to lead capture, reservation, or order, with demonstrable improvements.

• Leadership in product management across both customer-facing and internal products, including customer or partner service, warranty, returns, and order and finance systems.

• Established record of developing lifecycle, CRM, or loyalty programs that boost repeat purchasing.

• Strong quantitative abilities, including proficiency in SQL, funnel and cohort analysis, and experimental design.

• Experience with physical goods, where inventory, fulfillment, and logistics significantly impact the customer experience.

• Background in leading cross-functional teams, including the management of other managers.

• Candidates must be legally authorized to work in the United States on a permanent basis.

• Preferred: Experience in direct-to-consumer vehicle sales, online vehicle retail, or preorder initiatives.

• Preferred: Background in automotive, aftermarket, powersports, or outdoor and recreation sectors.

• Preferred: Knowledge of product configurators, fitment data, or installation and service networks.

• Preferred: Familiarity with warranty, returns, or dealer and service network systems.

• Preferred: MBA or another advanced degree.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Disability insurance

• Vacation

• 401k

• Eligibility for equity program

• Eligibility for discretionary annual incentive program