Lead Designer, Digital Experience Standards

This is a fully remote position, open to applicants in United States.

📋 Description

• Define experience standards, patterns, and reference examples across WEX’s digital portfolio.

• Develop scalable systems to ensure a consistent WEX brand, tone, voice, and interaction across web and mobile platforms.

• Facilitate portfolio-level critiques and calibrations to enhance design craftsmanship.

• Set standards for voice, conversational, and multimodal interactions.

• Manage reusable components, skills, standards, and machine-readable context for the agentic lifecycle.

• Collaborate with the design system engineer to create tokens, patterns, schemas, and comprehensive documentation.

• Integrate accessibility, usability, and brand quality into generated experiences as a default practice.

• Utilize AI-assisted coding and prototyping tools such as Cursor, Claude Code, and Codex.

• Create an enterprise experience quality rubric.

• Develop agentic evaluation capabilities for customer portals, mobile applications, and internal tools.

• Generate a portfolio-level experience quality index and heat map.

• Link experience quality with NPS, CSAT, and customer trust metrics.

• Collaborate with product designers, engineering, and branding to unify WEX’s digital offerings.

• Coach and mentor designers across product teams in a manner that does not involve direct management.

⛳️ Requirements

• Approximately 8–10 years of experience in product, system, web, or related design across various products or portfolios.

• Proven visual design sensibility, artistic judgment, meticulous attention to detail, and a high standard for polish and aesthetics in digital experiences.

• Capability to define, document, and scale design standards, patterns, and systems effectively.

• Strong proficiency with AI coding and prototyping tools, including Cursor, Claude Code, and Codex.

• Practical application of AI coding and prototyping tools within design workflows.

• Understanding of reusable, structured formats such as Design MD/design.md.

• Profound customer empathy and the ability to translate customer needs, brand identity, tone, voice, and interaction principles into cohesive end-to-end experiences.

• A low-ego, collaborative, and results-oriented approach.

• Ability to influence designers and cross-functional partners without leveraging direct authority.

🏝️ Benefits

• Health, dental, and vision insurances.

• Retirement savings plan.

• Paid time off.

• Health savings account.

• Flexible spending accounts.

• Life insurance.

• Disability insurance.

• Tuition reimbursement.

• Quarterly or annual bonus eligibility for non-sales roles.