Senior Director, Customer Identity and Access Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee three engineering teams through direct Engineering Managers while also supporting two Principal Engineers.

• Take ownership of the strategy, execution, and advancement of Zillow's customer identity platform.

• Develop and implement a customer identity roadmap spanning 2 to 3 years.

• Manage workforce planning, organizational structure, recruitment, succession strategies, and leadership growth.

• Oversee budget management, tooling portfolio, and vendor relationships.

• Represent the Customer Identity and Access Management (CIAM) at the executive level, converting identity architecture and risks into business implications.

• Integrate authentication across the various brands, surfaces, and acquisitions of Zillow Group.

• Enhance a commercial Identity Provider to fulfill consumer experience, scalability, and latency needs.

• Provide SDKs, reference implementations, and documentation for authentication integrations.

• Define the direction for multifactor authentication (MFA), step-up and conditional access, session management, and account recovery.

• Collaborate with Information Security, Privacy, Legal, and Compliance teams on identity controls and regulatory requirements.

• Lead the design and implementation of a fine-grained authorization platform.

• Establish authorization models, policy creation, migration strategies, and audit capabilities.

• Promote adoption across partner organizations and phase out bespoke access logic.

• Expand centralized Customer and Identity services with well-defined ownership and canonical sources of truth.

• Collaborate with Product, Data, and downstream teams to delineate service boundaries.

• Ensure correct identity resolution, data lifecycle management, and privacy adherence.

• Maintain accountability for execution, quality, availability, latency, cost, and sustainable on-call practices.

⛳️ Requirements

• 12+ years of experience in high-volume engineering.

• Minimum of 5 years of leadership experience through managers in a technology organization.

• Background in software or platform engineering.

• Extensive knowledge of identity and access management concepts including authentication, authorization, MFA, conditional access, and session and token management.

• Strong proficiency in OAuth 2.0, OpenID Connect, SAML, and JWT.

• Experience with commercial IAM platforms such as Auth0, Okta, or Ping Identity.

• Proven experience in delivering platform capabilities utilized by multiple teams and fostering adoption.

• Significant cloud experience with AWS, Google Cloud, Azure, or similar platforms.

• Familiarity with large-scale application architectures.

• Ability to foster alignment across various VP-level organizations.

• Excellent communication skills.

• Proven track record in hiring, mentoring, and developing engineers and managers.

• Bachelor's degree in Computer Science or a related technical field, or equivalent experience.

• Standout qualifications: experience in fine-grained or relationship-based authorization at a production scale.

• Standout qualifications: experience in authentication migration or consolidation across brands, acquisitions, or legacy systems.

• Standout qualifications: experience with high-volume consumer-scale B2C identity.

• Standout qualifications: expertise in domain-driven design and canonical services.

• Proficiency in at least one backend programming language, such as Go, Java, or Python.

🏝️ Benefits

• Equity awards.

• Remote work from a location of your choice.

• Flexible working arrangements to optimize productivity.

• Support for accommodations related to disabilities or special needs.