Senior Director, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise various campaigns across multiple pharmaceutical companies and therapeutic fields.

• Lead a team comprising 2–4 Client Success Managers.

• Act as the strategic partner for clients, aligning brand objectives with campaign content and strategies.

• Manage a portfolio of pharmaceutical accounts, focusing on retention, expansion, and overall account health.

• Create and implement annual growth plans for accounts.

• Identify and secure upsell and cross-sell opportunities in collaboration with Client Success Managers, Business Development, and Sales.

• Conduct quarterly business reviews, presenting campaign metrics and demonstrating measurable ROI.

• Grasp client brand imperatives and business goals.

• Foster strong client relationships as a reliable advisor.

• Oversee the complete MLR submission and approval process, including content guidelines and platform capabilities.

• Collaborate with client stakeholders and extended teams for successful project execution.

• Manage and mentor Client Services Managers and Coordinators.

• Facilitate collaboration among Sales, Operations, Product, Data, and Medical teams.

• Contribute to strategic initiatives at the department level and help shape product roadmap priorities.

• Proactively identify and address risks to safeguard revenue and ensure client satisfaction.

• Emphasize measurable business impacts with the Group Account Director and take responsibility for pod account health.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline.

• Over 6 years of experience in Marketing and/or Consulting.

• Proven track record of collaborating with clients to develop campaigns in the HCP space; DTC experience is also valued.

• Experience in leading and nurturing high-performing teams.

• Established history of building strategic relationships with clients, preferably with pharmaceutical companies or agency brand managers.

• Outstanding presentation skills with the ability to think quickly and resolve problems effectively.

• Capability to thrive in a fast-paced environment with tight deadlines.

• Highly organized and able to work independently.

• Demonstrated ability to drive revenue growth through consultative selling and strategic expansion.

• Willingness to travel up to once per quarter for team meetings.

🏝️ Benefits

• Medical, dental, and vision insurance for you and your dependents, along with on-demand healthcare concierge services.

• Pre-tax HSA, FSA, and DCFSA savings options, with monthly employer contributions to HSA for those enrolled in a high-deductible plan.

• 100% coverage for short- and long-term disability insurance.

• Life and AD&D insurance provided.

• Flexible vacation policy available.

• 12 weeks of paid parental leave after 6 months for newborn, adopted, or foster children.

• Option for remote work, with encouragement for employees near an office to spend some time in person.

• 401(k) plan featuring a company match.