Project Design Manager – Client Services

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee the establishment and modification of clinical trial projects.

• Develop or update Operational Specification Documents (OSDs) that outline client requirements.

• Create or modify tailored test requisitions, laboratory manuals, and specifications for collection kits.

• Act as the primary contact for Sponsors and Contract Research Organizations (CROs).

• Participate in both internal and external calls as a Subject Matter Expert for Project Initiation.

• Offer information to Project Managers and provide regular updates on setup progress to Project Management and Client Services leadership.

• Convert client requirements into actionable steps for effective problem-solving and issue resolution while maintaining internal standards.

• Comprehend and interpret project-specific budgets.

• Collaborate with internal functional departments on database setup and study requirements.

• Verify the completion of setup-related tasks with colleagues.

• Support project-specific training for internal staff.

• Guide and mentor new team members.

• Develop or supervise the creation of training materials, templates, job aids, and SOPs.

• Undertake additional related tasks as assigned.

• No supervisory duties are involved.

⛳️ Requirements

• Bachelor's degree (B.A./B.S.) from an accredited four-year institution with at least 3 years of experience in setup-related roles and/or project management.

• Associate's degree (A.S.) and 5–6 years of experience in a central laboratory or related clinical field, including a minimum of 3 years in setup-related roles and/or project management.

• An equivalent combination of education and experience may be considered as a substitute.

• Experience in Clinical Research, Central Lab, and/or Project Management outside of LabConnect will be taken into account.

• Background in customer service.

• Exceptional organizational, interpersonal, communication, listening, verbal comprehension, planning, time management, attention to detail, and problem-solving abilities.

• Capability to translate client needs to team members and adapt to evolving environments and requirements.

• Competence to work both independently and as part of a team.

• Ability to adhere to established timelines, processes, and procedures.

• Proficient in customer service/client relationship management.

• Familiarity with Microsoft Office applications, including word processing, spreadsheets, and PowerPoint.

• Skill in reading, analyzing, and interpreting business periodicals, professional journals, and technical procedures.

• Proficiency in composing business correspondence and procedure manuals.

• Capability to present information and answer questions from managers and clients.

• Ability to perform calculations and manage budgets effectively.

• Aptitude for applying mathematical concepts to the management of clinical trial budgets and metrics analysis.

• Ability to address practical problems and interpret written, oral, diagrammatic, or schedule-based instructions.

• Prolonged periods of sitting and computer work; extensive use of computers and headphones for conference calls.

• Effective communication skills via phone, video, and email.

• Minimal travel is required.

🏝️ Benefits

• Commitment to being an Equal Opportunity Employer and fostering an inclusive workplace.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

• A One Global Team workplace that prioritizes People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.