Client Services Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary contact for clients, concentrating on their plans, revenue retention, satisfaction, and growth.

• Foster and maintain customer relationships, positioning Cotiviti as a trusted partner.

• Oversee the operational execution of the Clinical Chart Validation (CCV) auditing program.

• Collaborate with client operational, provider services, network, claims, member services, and IT managers.

• Serve as the main account manager for significant and/or multiple accounts in partnership with the Senior Client Services Manager and Director of Client Services.

• Track and analyze processing and financial/savings data to spot trends.

• Relay trends both internally and externally through established formal processes and implement action plans.

• Create, participate in, and steer cross-functional and cross-company projects, process enhancements, and strategic initiatives.

• Function as the client subject matter expert for Cotiviti-related activities.

• Present operational outcomes to client and internal stakeholders during regularly scheduled meetings.

• Coordinate open action items with Cotiviti and client operational teams.

• Support client-facing reporting design and communication efforts.

• Identify and develop solutions for invoicing challenges.

• Ensure that client-specific production metrics and expectations are met.

• Organize onsite provider and client visits and communicate objectives to operational teams.

• Engage in the sales process to ensure that contract expectations translate into a successful client experience.

⛳️ Requirements

• Bachelor’s Degree required in a related field, such as Health Information Management, Nursing, or Management.

• At least four years of relevant healthcare experience, including operations experience in healthcare consulting, provider relations, network management, or claims operations.

• Minimum one year of related project management experience, focusing on managing client deliverables.

• Exceptional presentation skills, with the ability to engage and interact at the C-level with internal stakeholders, clients, and providers.

• Capability to build strong professional relationships across various roles and levels.

• Strong organizational and planning abilities.

• Results-oriented focus on delivering high-quality, error-free services and deliverables.

• Understanding of healthcare claims adjudication and support processes.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to navigate within a matrix organization.

• Competence in handling confidential information appropriately.

• Ability to work autonomously and collaboratively within a team setting.

• Skill in managing multiple tasks, prioritizing effectively, and meeting deadlines.

• Excellent written and verbal communication skills, including public speaking.

• Travel requirement of up to 10%.

• Availability for after-hours and/or weekend work may be necessary for key deliverables/deadlines.

• Flexibility and willingness to engage in the work processes of an international organization, including conference calls that accommodate global time zones.

• A dedicated, secure work area is required.

• Access to high-speed internet connectivity and office setup and maintenance is necessary.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• Life insurance coverage.

• 401(k) savings plan.

• Paid family leave.

• 9 paid holidays each year.

• 17–27 days of Paid Time Off (PTO) annually, based on level and length of service.

• Remote work arrangement.

• Flexible participation in work processes that accommodate global time zones.