Senior Director, Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead internal teams across a diverse portfolio of clients

• Align partnership strategies with client goals

• Act as the primary contact and trusted advisor for senior stakeholders

• Discover opportunities to cultivate and sustain robust client relationships and drive change

• Equip clients to articulate strategic directions and decisions effectively

• Collaborate with internal leaders to escalate concerns and ensure timely resolutions

• Oversee strategic initiatives across SEM, SEO, CRO, Social, Shopping, Display, and other channels

• Provide feedback, coaching, and evaluation in relation to team objectives

• Conduct weekly one-on-one meetings with direct reports and regular skip-level discussions

• Ensure compliance with Tinuiti KPIs and effective management of client relationships

• Promote positive morale and opportunities for team building

• Work with the Pod Leader to meet financial goals and manage staffing efficiency and client margins

• Define and drive opportunities for account growth and cross-selling

• Integrate market developments, emerging trends, and industry best practices into client strategies

• Suggest and implement client-specific tactics and technologies in collaboration with channel leaders

• Oversee the onboarding, offboarding, and transition processes for clients

⛳️ Requirements

• 12+ years of experience in Account Management or Client Delivery roles

• Proven success in leading accounts with a diverse range of channels and managing multi-million dollar budgets

• Management experience

• Proficiency in various data tracking platforms and audience research tools

• Demonstrated ability to analyze data and leverage analytics tools to inform marketing strategies

• Advanced computer skills, including proficiency in Google Suite, Microsoft Excel, and PowerPoint

• Capability to multitask, prioritize, and manage time efficiently across clients, partner relationships, and internal initiatives

• Excellent communication and interpersonal abilities

• Proficient in collaborating effectively with both external and internal teams

🏝️ Benefits

• Unlimited paid time off

• Fully remote work environment

• Flexible time off policies

• 20 paid holidays, including several long weekends

• Comprehensive medical, dental, vision, life, and disability insurance

• Flexible Spending Accounts

• Retirement plan with a match of up to 4% of contributions at 100%

• Fringe benefits

• Forma services

• Unlimited access to telemedicine and teletherapy at no cost

• Thankful giving program

• Equity opportunities

• For birthing parents: 16 weeks of leave with 100% pay

• For partners: 12 weeks of parental leave with 100% pay

• On-demand learning resources

• Mentorship program

• Leadership and management development programs and resources

• Incentive pay program (RevShare) offering a monthly variable revenue payment opportunity

• Discretionary annual performance bonus