Senior Director, Client Advisory and Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of client success across all programs

• Act as the primary contact for clients of Keep Company programs

• Establish trusted relationships with leaders of firms and program sponsors

• Conduct regular check-ins and engage in executive-level discussions

• Manage client onboarding and kickoff, outlining expectations, success metrics, and communication schedules

• Handle escalations from initial signal to resolution

• Provide guidance to law firm and professional services leaders on learning strategies, employee engagement, and talent development

• Represent Keep Company in discussions with clients and industry stakeholders

• Promote Keep Company’s belief that learning occurs through human interaction and that investing in people yields measurable ROI

• Transform program data into client reports, engagement and participation dashboards, impact reports, and narrative insights

• Collaborate with the data lead to convey, clarify, and utilize data with clients

• Present outcomes to client leadership

• Assist Sales by providing reports and insightful stories during client renewals

• Work alongside Programs, Product, Data, and Client Success teams to ensure exceptional delivery

• Suggest program modifications, adjustments, and new opportunities

• Apply principles of adult learning and behavioral science to guide educational strategies

• Relay client feedback to Programs and Product teams to enhance offerings

• Contribute significantly to organizational evolution as an individual contributor

⛳️ Requirements

• Over 7 years of experience in learning, talent, or organizational development

• A minimum of 2 years in law firm or professional services settings

• Proficiency in developing human and leadership capabilities, employee engagement, and relationship-based learning

• Proven track record of converting engagement, outcomes, or impact data into a compelling narrative for senior leaders

• Exceptional presentation abilities, with the confidence to present to Chief Talent Officers, Professional Development Directors, Managers, and senior leaders in law firms

• Ability to work remotely within the United States

• Willingness to travel up to 20%

• Preferred: experience in client success, account management, or consulting

• Preferred: advanced degree in Organizational Psychology, Education, or a related field

🏝️ Benefits

• Meaningful equity in our early-stage, venture-backed organization

• Coverage of 100% of the premium for two UHC Gold plans

• 50% coverage of premiums for dependents

• Dental and vision insurance with the same premium sharing structure

• 401(k) plan

• Flexible Spending Account (FSA)

• Health Savings Account (HSA)

• Commuter benefits

• Culture of high accountability combined with high flexibility

• Continuous opportunities for professional growth

• Frequent celebrations of achievements