Senior Digital Customer Experience Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expertise in business applications throughout the analysis, design, construction, testing, implementation, and post-implementation stages of the system development life cycle.

• Resolve intricate browser and authentication issues with agents.

• Support data collection efforts, including conducting interviews, analyzing documents, and facilitating group systems development sessions.

• Aid in data analysis tasks and the creation of data and process models.

• Identify business challenges and convert them into information requirements.

• Help define technological solutions.

• Create documentation for analysis, design, and construction phases.

• Assist in developing and executing test scenarios.

• Support planning for data conversions.

• Engage in the creation of user documentation and provide user training.

• Assist in the Model Office as required.

• Conduct monthly performance analyses of various e-business products and functionalities.

• Ensure quality assurance compliance with departmental procedures and industry standards.

• Carry out other assigned responsibilities.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• A bachelor's degree is preferred.

• IIA Certificate of Insurance and two years of experience with Farmers/Foremost Specialty or equivalent experience within the Farmers Group.

• Four years of experience with the Farmers Group.

• Experience in one or more project subject areas, such as Underwriting.

• At least two years of experience as a Digital Customer Experience Analyst.

• Extensive knowledge of Internet Explorer, other web browsers, and Adobe Acrobat Reader.

• Comprehensive understanding of the ForemostSTAR website and experience using it.

• Intermediate understanding of Specialty Lines products and processing systems.

• Broad familiarity with various agency management systems.

• Proficient PC and internet skills, including terminology and file downloading.

• Intermediate proficiency with MS Office applications.

🏝️ Benefits

• Competitive salary based on experience, qualifications, and location.

• Bonus Opportunity (dependent on Company and Individual Performance).

• Medical coverage.

• Dental coverage.

• Life Insurance.

• Paid Time Off.

• Paid Parental Leave.