Senior Digital Customer Experience Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver business application expertise throughout the analysis, design, construction, testing, implementation, and post-implementation stages of the system development life cycle.

• Resolve intricate browser and authentication issues with agents.

• Support data collection and analytical activities.

• Aid in the development of data and process models.

• Recognize business challenges and convert them into informational requirements.

• Assist in defining technological solutions.

• Prepare documentation for analysis, design, and construction.

• Help in creating and executing test scenarios.

• Contribute to the planning of data conversions.

• Engage in the development of user documentation and facilitate user training.

• Provide assistance in the Model Office as necessary.

• Conduct monthly performance evaluations of various e-business products and functions.

• Ensure quality assurance compliance with departmental procedures and industry standards.

• Perform additional assigned tasks.

⛳️ Requirements

• High school diploma or equivalent is required.

• A bachelor's degree is preferred.

• IIA Certificate of Insurance is required.

• Four years of experience with the Farmers Group.

• Experience in one or more project subject areas (e.g., Underwriting).

• A minimum of two years of experience as a Digital Customer Experience Analyst.

• Comprehensive knowledge of Internet Explorer, other web browsers, and Adobe Acrobat Reader.

• In-depth understanding of the ForemostSTAR website and practical experience using it.

• Intermediate knowledge of Specialty Lines products and processing systems.

• Broad familiarity with various agency management systems.

• High-level skills in PC and internet usage, including terminology and file downloading.

• Intermediate proficiency with MS Office applications.

🏝️ Benefits

• Competitive salary based on experience, qualifications, and location.

• Bonus opportunities based on company and individual performance.

• Medical coverage.

• Dental coverage.

• Life insurance.

• Paid time off.

• Paid parental leave.

• Remote work options.