Senior Database and Application Support Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and ensure the availability, performance, health, and recoverability of enterprise databases and applications.

• Identify and troubleshoot database availability problems, service failures, connection issues, authentication errors, resource limitations, and performance declines.

• Evaluate application dependencies across databases, servers, middleware, APIs, certificates, networks, cloud services, storage solutions, and external interfaces.

• Investigate and rectify certificate failures while assisting with the installation and renewal of certificates.

• Troubleshoot REST, SOAP, API gateway, endpoint, authentication, authorization, payload, and timeout challenges.

• Provide support for relational database platforms, application and web servers, middleware, schedulers, integration services, and runtime components.

• Engage in Outage Response Team initiatives, offering diagnosis, mitigation strategies, workarounds, recovery options, service validation, and incident timelines.

• Collaborate with operations teams on infrastructure challenges and software teams on code-related issues.

• Assist in root cause analysis and monitor post-incident corrective and preventive measures.

• Create or implement plans for upgrades, installation procedures, and rollback processes with validation.

• Support backup, restoration, replication, failover, high-availability, and disaster recovery efforts.

• Apply or coordinate approved updates, vulnerability remediation, IAVAs, CND Directives, and POA&M tasks.

• Maintain dependency diagrams, certificate inventories, recovery procedures, and troubleshooting manuals.

• Ensure database availability, application operations, service restoration, component upgrades, and recovery validation for the USMEPCOM ENLIST program.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related discipline.

• At least eight (8) years of relevant experience in database support, application support, systems engineering, production operations, or enterprise IT.

• Proven experience in diagnosing database availability, application dependencies, connection failures, services, certificates, and API outages.

• An active Secret clearance or higher is mandatory.

• Preference for candidates located in the Chicago, IL area.

• Availability for after-hours work during outages, deployments, maintenance, upgrades, and recovery activities may be necessary.

• Preferred: Experience in supporting enterprise databases and applications within a federal or DoD environment.

• Preferred: Familiarity with Microsoft SQL Server, Oracle, PostgreSQL, MySQL, AWS relational database services, Azure SQL, or similar platforms, including clustering, replication, and failover capabilities.

• Preferred: Experience with IIS, Apache, Tomcat, WebLogic, JBoss, .NET, Java, or similar application-server technologies.

• Preferred: Knowledge of TLS certificates, trust stores, keystores, PKI dependencies, APM, logging, and observability tools.

• Preferred: Background in managing production outages, incident bridges, and root cause analysis using ServiceNow or similar ITSM platforms.

• Preferred: Familiarity with PowerShell, Python, SQL, Bash, DISA STIGs, and DoD RMF, ATO, IAVA, and POA&M requirements.

• Preferred: Possession of certifications in database, cloud, middleware, application-server technologies, or ITIL.

🏝️ Benefits

• Remote position.

• After-hours work may be required during outages, deployments, maintenance windows, upgrades, and recovery activities.

• Reasonable accommodations for individuals with disabilities during the application/interview process and throughout employment.

• Equal employment opportunity and affirmative action protections.