Senior Data Analyst, Client Reporting

This is a fully remote position, open to applicants in United States.

📋 Description

• Work collaboratively with the Customer Success team to develop, uphold, and deliver high-quality client reporting materials for Hello Heart clients, including Fortune 500 companies, showcasing clinical outcomes, engagement, impact, and return on investment.

• Analyze and summarize clinical outcomes, feature usage, engagement patterns, and data trends to support client, marketing, and commercial initiatives.

• Collaborate with Customer Success, Sales, Marketing, Product, Finance, Medical Affairs, and other go-to-market teams to comprehend business requirements and provide actionable analyses.

• Define and oversee data collection needs across systems and functions to ensure consistent reporting, analysis, and insight generation.

• Utilize SQL to create, update, enhance, and maintain complex queries and reporting workflows.

• Develop and sustain robust, interactive dashboards that facilitate self-service reporting.

• Investigate data to uncover patterns, trends, risks, and opportunities that enhance client outcomes, drive business growth, and improve operational efficiency.

• Convert complex data into clear visualizations and presentations for executives, internal stakeholders, and external partners.

• Spot opportunities to automate recurring reports, enhance data quality, and scale reporting through SQL, AI, and modern analytics tools.

• Report to the Manager of Data Analytics and work alongside analysts, data scientists, and engineers.

⛳️ Requirements

• Proficient in using generative AI and agent-based tools to boost productivity, automate repeatable workflows, expedite analysis, and enhance reporting quality.

• Over 3 years of experience in SQL, reporting, data analysis, visualization, or a related analytics position.

• Advanced SQL capabilities, including experience in building, updating, optimizing, and maintaining complex queries for business reporting.

• Familiarity with business intelligence and analytics tools such as Looker, Tableau, Power BI, Redash, or similar platforms.

• Professional experience in client reporting, customer success analytics, go-to-market analytics, value analytics, or business operations analytics.

• Bachelor’s degree in a quantitative or business-related field, or equivalent professional experience.

• Experience handling medical claims data, clinical outcomes data, healthcare data, or digital health data.

• Proficiency in Python, R, MATLAB, or other data and statistical analysis tools.

• Experience working with data pipelines or data engineering tools, such as Apache Airflow or Databricks.

• Experience in preparing executive-ready data visualizations, client business reviews, or customer-facing analytics presentations.

• Familiarity with dbt and modern cloud data warehouses, with the capability to build and maintain reliable, well-documented data models.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working arrangements to support work-life balance.

• Engaging company culture focused on innovation and collaboration.