Senior Customer Technical Support Engineer

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Drive the technical sales and marketing efforts of value-added Hydro metals to enhance both margin and volume.

• Assist Hydro’s clients in their growth and development by offering Customer Technical Support that emphasizes recycled, greener, and more sustainable products.

• Implement technical services programs for clients to ensure that Hydro Aluminum Metals NA remains the preferred supplier.

• Aid the sales team by proactively identifying and delivering solutions for new and optimized alloy requirements, as well as exploring new opportunities and products.

• Strategically plan and execute CTS programs in collaboration with the head of CTS and sales managers.

• Provide the sales team with essential technical expertise.

• Deliver comprehensive metallurgical support regarding customer technical issues.

• Connect customer needs and specifications with production units and cast houses.

• Assist cast houses in meeting customer product requirements, driving continuous improvements, introducing new product offerings, and addressing product quality and market quality demands.

• Manage and address customer claims and complaints effectively.

• Utilize AMBS processes and procedures when carrying out activities.

• Define, monitor, and ensure the execution of R&D projects that are customer and market-driven.

• Engage actively in industry and technical forums to shape the agenda.

⛳️ Requirements

• A Master’s degree or doctorate from an accredited university is mandatory.

• A background in Material Science/Metallurgy is essential.

• At least 5 years of experience in the aluminum extrusion industry is preferred.

• Willingness to travel as necessary to support customers (at least 30-50% travel required).

• Strong knowledge of aluminum casting and/or extrusion processes and operations.

• Familiarity with alloys for automotive applications, as well as OEM qualification and production requirements.

• Robust technical and scientific skills concerning the science and technology of aluminum processing.

• A strong commitment to best practices and attention to detail.

• Excellent communication and interpersonal skills, enabling effective collaboration with a diverse range of individuals, from shop floor employees to senior management and owners.

• A high level of professionalism, motivation, and enthusiasm.

• The ability to align with Hydro's culture and values.

🏝️ Benefits

• Medical, Rx, Dental, Disability, Life Insurance, and Flexible Spending Accounts.

• Retirement Savings Plans with Company Match/Contributions.

• Education Assistance.

• Eligibility for Bonus Plans.

• Parental Leave.

• Option for remote work.