Senior Customer Technical Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main technical liaison for clients and foster strong relationships.

• Comprehend customer requirements and convert them into technical specifications.

• Collaborate with sales, account management, product, Customer Experience, and other internal teams to ensure LogicMonitor technology solutions meet customer objectives.

• Design scalable and resilient technical solutions.

• Develop and sustain architectural documentation and guidelines.

• Offer expert recommendations on best practices, solution architecture, and technology selections.

• Assist customers in maximizing their utilization of the LogicMonitor Platform.

• Execute proofs of concept to assess and evaluate new features launched by PDE.

• Diagnose and resolve intricate technical issues that extend beyond the support scope.

• Facilitate best-practices training sessions and workshops.

• Collect customer feedback to shape the PDE roadmap and collaborate on future releases.

• Conduct product demonstrations and technical presentations.

• Empower global enterprises to oversee critical IT infrastructure and drive customer success.

⛳️ Requirements

• 10-15+ years of experience in a comparable technical position is required.

• Extensive experience in IT Infrastructure and/or software development, focusing on Compute, Storage, Databases, Networking, Application Services, Big Data, and/or distributed computing.

• Proficient in virtualization/cloud-native architectures, containerization, observability, and DevOps practices.

• Experience in Linux/Windows/Network administration and operations.

• Familiarity with VMware, Hyper-V, Xen Server, NetApp, EMC, HP LeftHand, Dell EqualLogic, F5 BIG-IP, NetScaler, Barracuda, WMI, PerfMon, JDBC, SNMP, SMTP, JMX, IIS, Apache, Tomcat, Active Directory, SQL, MySQL, and PostgreSQL.

• Hands-on coding/scripting experience with Groovy, PowerShell, Python, Ruby, or similar languages.

• Strong comprehension of enterprise systems, information, and data flows.

• Experience in delivering API-based solutions.

• Excellent oral and written communication skills in English.

• Strong technical writing skills and exceptional troubleshooting instincts.

• Willingness to travel to provide on-site training and evangelism.

• Authorized to work in the United States on a full-time, permanent basis without needing new or initial employer-sponsored work authorization; transferable valid U.S. work authorization may be evaluated on a case-by-case basis.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous parental leave policies.

• Employee Assistance Program.

• Wellness initiatives.

• 401K with company matching contributions.

• Lifestyle Spending Account.

• Unlimited vacation policy.

• Flexible remote work arrangements from a home office.

• Support from management and regular video meetings.

• Access to office space at LogicMonitor Centers of Energy when traveling.

• Variable compensation plan based on role.

• Reasonable accommodations provided during the application or interview process.