Senior Customer Support Engineer – Chromatography

This is a fully remote position, open to applicants in France.

📋 Description

• Service instruments at client locations within the designated geographic area.

• Install, optimize, maintain, troubleshoot, and qualify various instruments.

• Provide guidance to users on appropriate operating procedures.

• Organize activities based on priorities and offer management visibility.

• Conduct maintenance and implement software and hardware upgrades.

• Apply maintenance and qualification protocols thoroughly.

• Record every service intervention in compliance with quality standards.

• Notify customers upon completion of interventions and deliver the service report.

• Escalate incidents as per established procedures.

• Oversee the inventory of equipment and materials necessary for service interventions.

• Ensure that tools meet compliance requirements prior to interventions.

• Provide internal and/or external technical training.

• Promote PerkinElmer, including its products, services, and consumables.

• Plan weekly travel and optimize schedules effectively.

• Identify obstacles for support teams.

• Execute interventions in accordance with quality, cost, and timeline objectives.

• Maintain regular communication with customers regarding the status of interventions.

• Propose improvements to procedures.

⛳️ Requirements

• Prior experience in a field-based position.

• Technical knowledge of equipment typically utilized in laboratories.

• Proficiency with the chromatography product range is required; training may be offered if needed.

• Experience in delivering training sessions.

• Professional proficiency in both written and spoken English.

• Intermediate skills with the MS Office Suite.

• Authorization for low-voltage electrical work in line with standard C18-510: BR TBT and BT, or training will be provided.

• Degree or equivalent education of 2–5 years in a scientific discipline such as chemistry, physical measurements, materials science, physics, or electronics.

• A valid Category B driving license is required for daily travel.

• Capability to work independently.

• Team-oriented mindset.

• Strong skills in teaching and coaching.

• Excellent customer relationship management abilities.

• Interest in emerging technologies and IT trends.

• Strong organizational capabilities.

• Meticulous and thorough approach.

• Keen attention to detail.

🏝️ Benefits

• Company car provided.

• Company health insurance coverage.

• Profit-sharing program.

• RTT additional days off.

• Remote working position, as specified by the employer.

• Training on the chromatography product range available as needed.

• Electrical safety training offered where necessary.