Senior Customer Support Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• 3-5 years of experience in a customer-facing position, preferably within a SaaS setting.

• Strong analytical and methodical skills for effective problem-solving.

• Practical experience with Linux operating systems.

• Familiarity with both relational and non-relational databases, including MySQL and PostgreSQL.

• Proven experience in troubleshooting web-based applications.

• Proficient in Java and REST API technologies.

• Experience collaborating closely with software developers.

• Comprehensive understanding of SSL, SSO, and LDAP certificates.

• A Bachelor's Degree in Computer Science or a related discipline, or equivalent practical experience.

• Demonstrated expertise in utilizing AI tools like Claude, Gemini, ChatGPT, and Copilot to address business challenges, achieve measurable outcomes, or enhance workflows.

• A bachelor's degree or equivalent relevant work experience is mandatory.

• Knowledgeable in big data technologies such as Kubernetes, Spark, and Hadoop.

• Customer-centric mindset with a commitment to prioritizing client needs.

• Enthusiastic about learning and adopting new technologies and tools.

• Team player capable of coordinating with various stakeholders.

• Strong investigative skills and technical problem-solving abilities.

• Competent in summarizing, documenting, and clarifying complex situations.

⛳️ Requirements

• 3-5 years in a customer-facing role, ideally in a SaaS environment.

• Analytical and methodical problem-solving skills.

• Hands-on experience with Linux.

• Experience with relational and non-relational databases/data sources, including MySQL and PostgreSQL.

• Experience troubleshooting web-based applications.

• Experience with Java and REST API.

• Experience working closely with software developers.

• Excellent knowledge of SSL, SSO, and LDAP certificates.

• Bachelor's Degree in Computer Science or related field or equivalent experience.

• Demonstrated proficiency using AI tools such as Claude, Gemini, ChatGPT, and Copilot to solve business challenges, drive measurable outcomes, or streamline workflows.

• A bachelor's degree or equivalent related working experience is required.

• Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.

• Customer-focused and willing to prioritize customers.

• Eager to learn and use new technologies and tools.

• Team-oriented and able to coordinate with many people.

• Strong investigation and technical issue-solving ability.

• Able to summarize, document, and explain complex situations.

🏝️ Benefits

• Flexible benefits offerings.

• Competitive compensation.

• Health coverage.

• Time off.

• Diversity, equity, and inclusion initiatives.

• Equal opportunity workplace.

• Applicant accommodations.