This is a fully remote position, open to applicants in Thailand.

📋 Description

• Address customer complaints through email and social media channels.

• Provide customers with the necessary information and assistance.

• Collaborate and communicate with colleagues and various departments when needed.

• Monitor negative reviews and support cases to pinpoint issues and find resolutions.

• Propose and implement enhancements to streamline operational workflows.

• Assist travelers in resolving inquiries and challenges, work closely with internal teams, and identify opportunities to enhance the customer experience and support processes.

⛳️ Requirements

• Proficient in English, both written and spoken — essential.

• Minimum of 2 years of experience in Customer Support or a comparable customer-facing position.

• Availability to work late evening shifts: 15:00–00:00 Bangkok time (GMT+7), for 5 days a week, from Saturday to Wednesday, with Thursdays and Fridays off.

• Familiarity with OTA ticketing platforms, customer support methodologies, and associated technologies.

• Strong problem-solving abilities and multitasking skills, with the capability to manage and prioritize various tasks efficiently.

• Excellent organizational and time-management capabilities, with a proactive approach to meeting deadlines and addressing issues.

• Confident communicator, adept at raising questions, escalating concerns, and collaborating with team members across different departments.

• Adaptable and responsive, with the ability to thrive in a rapidly changing environment.

• A long-term perspective, with a desire to develop and advance within the organization.

• Experience with Zendesk is a plus.