Senior Customer Support Assistant

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver informed responses to fundamental client inquiries

• Escalate complex issues to the relevant personnel

• Address client concerns and maintain account records

• Follow up with clients to ensure their inquiries or requests are addressed

• Comply with client service level agreements (SLAs) and achieve production goals

• Work collaboratively with team members, management, and clients to resolve issues

• Train new team members in customer service protocols

• Assess and suggest modifications to processes and workflows

• Handle client inquiries with efficiency and effectiveness

⛳️ Requirements

• Minimum of 2 years of customer service experience across any sector

• Familiarity with basic help desk software, computer applications, and Microsoft Office suite

• Excellent problem-solving capabilities

• Strong customer service abilities, focusing on both written and verbal communication

• Capacity to comprehend your team role and identify the appropriate stakeholders for consultation

• Ability to work remotely, with in-office attendance required only in exceptional cases

🏝️ Benefits

• Flexible work arrangements

• Opportunities for learning and career advancement

• Generous and adaptable vacation policy

• Employer-matched 401(k) plan

• Comprehensive health care benefits

• Educational support

• Access to leadership and technical development programs

• Travel opportunities through work (0–10%)