Senior Customer Success Manager

This is a fully remote position, open to applicants in United States, +7 more locations.

📋 Description

• Develop and nurture strong relationships with executive sponsors, operational leaders, IT stakeholders, and business teams.

• Act as a strategic advisor post-sales, ensuring UiPath capabilities and Agentic AI innovations align with customer priorities and business goals.

• Create and implement success and value realization plans that deliver measurable outcomes, enhance adoption, retention, and growth.

• Lead executive business reviews, steering committees, and discussions focused on value realization.

• Oversee intricate, multi-workstream transformation initiatives.

• Establish governance frameworks, success metrics, risk management strategies, and executive reporting systems.

• Coordinate efforts among internal and customer resources, including Sales, Professional Services, Solution Engineering, Support, Product, and partner teams.

• Recognize and address risks while sustaining progress towards strategic goals.

• Seek out and capitalize on high-impact, scalable automation opportunities within healthcare customer portfolios.

• Assist and guide delivery teams in gathering provider-specific requirements and redesigning processes/technologies.

• Keep abreast of healthcare trends, Agentic AI, automation technologies, and new SaaS innovations.

• Aid customers in defining, measuring, and sharing the business impact of automation and AI initiatives.

• Convert technical capabilities into business outcomes for both executive and operational stakeholders.

• Spot opportunities to enhance platform adoption.

• Foster customer advocacy through successful outcomes and robust partnerships.

⛳️ Requirements

• Over 10 years of experience in Customer Success, Program Management, Management Consulting, Strategic Account Management, or similar customer-facing roles.

• Must possess authorization to work in the United States.

• Proven experience leading large-scale, multi-workstream programs that involve cross-functional stakeholders, competing priorities, and executive governance.

• Capability to convert complex provider-specific concepts and challenges into automation opportunities with clear, business-oriented messaging.

• Exceptional skills in communication, presentation, facilitation, and stakeholder management.

• Strong executive presence and the ability to influence without direct authority.

• Experience in identifying and constructing business cases, fostering organizational alignment, managing risks, and achieving quantifiable customer outcomes.

• Comfortable discussing automation, AI, cloud technologies, and enterprise software solutions with both business and technical audiences.

• Proven ability to quickly learn and adopt emerging technologies and apply them to customer business challenges.

• Experience working for or within a healthcare provider organization, health system, or healthcare technology setting.

• Direct experience in Revenue Cycle Management, Patient Access, Patient Financial Services, Clinical Operations, or related healthcare functions.

• Background in healthcare IT, enterprise applications, digital transformation, or operational excellence initiatives supporting healthcare operations.

• Management consulting, transformation consulting, or enterprise program leadership experience is highly preferred.

• Familiarity with SaaS, automation, AI, workflow, or digital transformation platforms.

• Bachelor's degree is required; advanced degree is preferred.

🏝️ Benefits

• Equity

• Bonus

• Flexible work arrangements based on business and role requirements

• Reasonable accommodations for candidates upon request