Senior Customer Success Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee a portfolio of smaller ARR clients programmatically to achieve business results and objectives.

• Assist customers with straightforward requirements and simple deployment needs to facilitate quick adoption.

• Reduce churn risks while identifying opportunities for growth.

• Utilize data-driven methodologies to proactively address customer risks and foresee issues based on account health and usage trends.

• Address customer inquiries regarding adoption and business value, empowering champions to differentiate Okta from competitors.

• Exhibit expertise in core Okta products and apply features and best practices to drive quantifiable business outcomes.

• Manage escalations with diplomacy by listening to and comprehending customer needs.

• Design and implement programmatic engagement strategies throughout the portfolio.

• Efficiently manage time and actively monitor account health.

• Identify, troubleshoot, and independently resolve standard customer issues.

• Enhance customer satisfaction and retention by ensuring quantifiable business results.

• Recognize and pursue standard expansion opportunities by effectively demonstrating and communicating Okta’s value proposition.

⛳️ Requirements

• Generally requires 5+ years of relevant experience in a professional capacity with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD with no prior experience; or equivalent experience.

• Proven experience in customer success management, collaborating with clients to promote the adoption of a technical platform.

• A customer-focused and proactive team player mindset, dedicated to cultivating customer loyalty.

• A strong passion for both Okta and Customer Success, with a commitment to achieving objectives despite challenges.

• Ability to employ consulting-style questions to engage with clients and uncover information.

• Capacity to thrive in a fast-paced environment while managing multiple customers and projects.

• A growth-oriented mindset, openness to feedback, and alignment with Okta's core values.

• Obtain Okta Professional and Admin Certification and possess a working knowledge of Okta Use Cases and Vision.

• Willingness to occasionally attend global meetings, training sessions, and kick-offs.

• Travel requirement of up to 15%.

🏝️ Benefits

• Supporting Your Well-Being

• Driving Social Impact

• Developing Talent and Fostering Connection + Community

• Immersive, in-person onboarding experience

• Reasonable accommodation during the application, interview, and onboarding processes