Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main business representative for customer relationships after the sale.

• Develop trusted, long-term partnerships with key stakeholders, aligning their objectives with DataDome’s offerings.

• Oversee post-sale success for significant enterprise clients, ensuring they achieve desired results and derive value from the platform.

• Convert intricate challenges into actionable strategies, coordinate cross-functional teams, and drive measurable results.

• Promote product adoption and value realization by leveraging product expertise, best practices, features, and new functionalities.

• Track customer health, identify risks and opportunities, and implement mitigation and success strategies.

• Lead the management of escalations to address critical issues and uphold customer confidence.

• Conduct structured business reviews, quantify value, align stakeholders, and facilitate renewals.

• Spot expansion opportunities in collaboration with the Sales team.

• Work alongside Product, Marketing, Support, and Sales teams.

• Advocate for the customer perspective to shape product direction and operational enhancements.

• Ensure revenue retention for assigned enterprise accounts.

• Foster product adoption, ROI, advocacy, references, case studies, and opportunities for expansion.

⛳️ Requirements

• Over 5 years of experience in a Customer Success Management position.

• Background in cybersecurity and/or SaaS environments is advantageous.

• Strong business acumen with the ability to link customer objectives to measurable outcomes and DataDome’s value.

• Capability to simplify complex challenges into clear, actionable strategies and drive execution across teams.

• Proven track record of engaging and influencing senior stakeholders through data, insights, and effective communication.

• Executive presence with a knack for quickly establishing trust in complex customer settings.

• Strong cross-functional leadership skills and a history of fostering alignment and accountability.

• Highly organized with the ability to prioritize effectively in a fast-paced, evolving environment.

• Data-driven mindset with the skill to identify patterns, uncover opportunities, and translate insights into action.

• Collaborative and resourceful, comfortable in building processes within a growing organization.

• Passionate about delivering exceptional customer experiences and cultivating long-term, value-driven relationships.

🏝️ Benefits

• Fully remote position (US-based) with the flexibility to work from any location, plus a $500 stipend to help you create your ideal home workspace.

• Options for medical, dental, and vision insurance.

• Investment in personal learning and development.

• Opportunities to attend virtual and onsite events and workshops, including an annual company offsite, winter party, and lunch & learns.

• Paid leave for new parents following birth or adoption, along with gifts and care packages.

• 27 days of PTO plus 12 national holidays.

• Eligibility for 401K with matching contributions.