Customer Success, LATAM

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Assist customers in achieving measurable value from GitLab post-sale by offering technical product expertise and best-practice advice.

• Execute GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

• Provide technical consulting via Zoom calls and email throughout the post-sales process.

• Advise customers on implementing source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning.

• Offer technical and architectural insights that connect GitLab capabilities to customer success outcomes.

• Collaborate with Customer Success Managers, Account Executives, and Renewals Managers.

• Create and deliver workshops, demonstrations, and reusable enablement materials.

• Develop and sustain specialty expertise in technologies relevant to GitLab's market focus.

• Contribute to GitLab documentation, YouTube content, and Digital Journey enablement initiatives.

• Establish trusted advisor relationships, facilitate successful implementations, and generate reusable technical content.

⛳️ Requirements

• Proficiency in English and Spanish.

• Being trilingual in English, Spanish, and Brazilian Portuguese is a significant advantage.

• Residing in the United States, Mexico, or Brazil.

• Experience in supporting GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning.

• Familiarity with DevSecOps tools or related technical tooling.

• Technical background in software development or systems engineering.

• Capability to discuss architecture, workflows, and implementation trade-offs.

• Ability to articulate complex technical and organizational topics clearly, both in writing and during live interactions.

• Experience as a trusted technical advisor to customers and business stakeholders in a post-sales context.

• Strong skills in time management and prioritization.

• Capacity to handle multiple customer engagements and cross-functional requests in a pooled model.

• Commitment to continuous learning through training, certification, documentation, or reusable examples.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.

• Incentive pay aimed at reaching up to 100% of the offered base salary.