Customer Success Manager

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee and enhance account relationships, acting as a strategic business advisor for clients.

• Identify key objectives and propose actionable plans to support accountability and ensure long-term success for customers.

• Build and maintain relationships with points of contact and stakeholders to achieve mutually beneficial results.

• Formulate strategies for renewals and lead negotiations.

• Create opportunities for expansion through value-driven discussions with customer experience teams and other business units.

• Drive product adoption using data-informed enablement strategies, technical product expertise, and thought leadership.

• Proactively resolve customer issues and concerns to guarantee satisfaction.

• Collaborate with sales and other departments to enhance revenue growth.

• Predict individual commercial performance and provide reports on account performance and customer insights.

• Anticipate and address churn risks and other challenges to customer success.

• Engage with the ChurnZero customer community and participate in or host local events.

⛳️ Requirements

• A minimum of 2-3 years of demonstrated experience in customer success or account management.

• Familiarity with Customer Success Platforms (CSPs), with a strong preference for ChurnZero.

• Experience with Customer Relationship Management (CRM) tools such as Salesforce or HubSpot.

• Ability to utilize time effectively and efficiently with the available tools and resources.

• Excellent communication and negotiation abilities.

• Capacity to think strategically and recognize opportunities for revenue growth.

• Energetic, self-motivated, and a proactive team player and creative problem solver.

• Capability to work independently while managing a substantial portfolio of large accounts.

• Bachelor’s degree or equivalent experience in a relevant field.

🏝️ Benefits

• Remote-first company.

• Opportunity to develop alongside an award-winning team.

• Career advancement opportunities.

• Involvement in the ChurnZero customer community.

• Attend or host local ChurnZero events.