Senior Customer Success Engineer – West, California

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main technical authority on the Cyera Platform.

• Build trusted-advisor relationships with clients, ranging from practitioners to top executives.

• Facilitate customer onboarding and training to enhance adoption.

• Comprehend customer needs, challenges, and anticipated business results.

• Create and present tailored use cases utilizing a consultative methodology.

• Promote long-term platform adoption, customer value, return on investment, and ongoing engagement and growth.

• Identify and address barriers to customer success collaboratively with peers.

• Champion customer feedback to influence Cyera’s product roadmap and development.

• Utilize self-paced training materials to aid customer education.

• Diagnose and resolve technical issues impacting customers.

• Track and report on customer health and usage metrics.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Mentor colleagues and support their professional growth.

• Take part in the recruitment and onboarding of new team members.

• Conduct Quarterly Business Reviews to identify areas for improvement and collaboration.

• Travel 25–50% annually to engage directly with clients.

⛳️ Requirements

• An Associate’s degree or equivalent experience is required.

• A Bachelor’s degree in Computer Science or similar field is advantageous.

• 12 years of experience showcasing strong project management capabilities.

• 3+ years of hands-on experience with data technologies and cloud solutions, including databases, cloud infrastructure, and basic administration.

• Proficiency in SQL.

• Proficiency in scripting languages, such as Python or similar.

• Practical experience with cloud environments.

• Familiarity with programming or scripting languages.

• Knowledge of APIs and web services.

• Preferred expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management.

• Previous collaboration experience with Development teams.

• Prior experience in a technical customer-facing role within a software company.

• Proven track record of managing customer relationships, including onboarding, renewals, and expansions.

• Strong project management skills.

• Ability to plan, organize, and execute multiple projects concurrently.

• Self-starter who thrives in a fast-paced, ambiguous, deadline-driven startup environment.

• Results-oriented approach with a history of driving revenue growth, customer satisfaction, feature adoption, and retention.

• Self-motivated, proactive, and innovative team player.

• Excellent interpersonal and customer relation abilities.

• Clear and effective verbal and written communication skills.

• Proficiency in leading executive meetings and technical workshops.

• Ability to work independently and navigate complex, poorly documented challenges.

🏝️ Benefits

• Opportunity to work remotely, with reimbursement for office setup.

• Unlimited Paid Time Off (PTO).

• Paid holidays and sick leave.

• Comprehensive health, vision, and dental insurance.

• Life insurance, along with short and long-term disability coverage.

• Potential for merit increases based on individual or company performance, tenure in role, and other discretionary factors.