Senior Customer Success Engineer – Federal

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the key technical authority on the Cyera Platform.

• Build trusted-advisor relationships with customers ranging from practitioners to executives.

• Enhance customer engagement through effective onboarding and training initiatives.

• Comprehend customer needs, challenges, and targeted outcomes.

• Create and present tailored use cases employing a consultative methodology.

• Promote ongoing platform adoption, delivering customer value and ensuring a return on investment.

• Facilitate continuous customer interaction and growth.

• Identify and address barriers to customer success.

• Champion customer feedback and contribute to product development processes.

• Provide customer education via self-directed training resources.

• Diagnose and resolve technical issues impacting customers.

• Track and report on customer health and usage metrics.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Mentor colleagues and encourage professional growth.

• Engage in the hiring and onboarding process for new team members.

• Conduct Quarterly Business Reviews and pinpoint opportunities for improvement.

⛳️ Requirements

• An associate degree or equivalent experience is necessary.

• A bachelor’s degree in Computer Science or a related field is advantageous.

• Over 3 years of practical experience with data and cloud technologies.

• Strong project management capabilities.

• Proven results in driving revenue growth, customer satisfaction, feature adoption, and retention.

• Previous experience partnering with Development teams.

• Proficiency in SQL and scripting languages such as Python or the equivalent.

• Practical experience in cloud environments.

• Familiarity with databases, cloud infrastructure, basic cloud administration, cloud networking, data and compute assets, IAM, and permissions.

• Experience with programming or scripting languages.

• Understanding of APIs and web services.

• Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management; hands-on experience is preferred.

• Prior experience in a technical customer-facing role within a software company.

• Proven track record of managing customer relationships, including onboarding, renewal, and expansion.

• Outstanding interpersonal and customer relations abilities.

• Clear and concise communication skills, both verbal and written.

• Proficient in leading executive meetings and technical workshops.

• Capacity to work independently on complex challenges, even with limited documentation.

• Self-motivated, proactive, and innovative team player attitude.

• Willingness to travel 25–50% annually.

🏝️ Benefits

• Opportunity to work remotely.

• Reimbursement for office setup expenses.

• Competitive salary structure.

• Unlimited paid time off (PTO).

• Paid holidays and sick leave.

• Health, vision, and dental insurance coverage.

• Life, short-term and long-term disability insurance.

• Possible merit increases based on individual or company performance, tenure in the role, and other discretionary factors.