Senior Customer Success Engineer – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the main technical authority on the Cyera Platform.

• Build trusted advisor relationships with clients, ranging from practitioners to executives.

• Promote customer adoption by facilitating onboarding and training sessions.

• Comprehend customer needs, challenges, and goals, then create and deliver tailored use cases.

• Foster ongoing platform adoption, deliver customer value, ensure return on investment, and encourage continued engagement and growth.

• Identify and address customer success obstacles in collaboration with colleagues.

• Champion customer input and shape Cyera’s product roadmap and development initiatives.

• Utilize self-paced training materials to assist in customer education.

• Diagnose and resolve technical issues affecting customers.

• Track and report on customer health, well-being, and usage metrics.

• Develop collaborative success plans with customers.

• Document and disseminate best practices both internally and externally.

• Provide mentorship to team members and support their career growth.

• Engage in the recruitment and onboarding of new team members.

• Conduct Quarterly Business Reviews to assess progress and pinpoint areas for improvement.

• Travel 25–50% annually to connect directly with clients.

⛳️ Requirements

• An associate's degree or equivalent experience is mandatory.

• A bachelor’s degree in Computer Science or related field is preferred.

• 12 years of experience with strong project management skills, enabling effective planning, organization, and execution of multiple projects concurrently while maintaining attention to detail.

• A self-motivated individual who excels in a dynamic, fast-paced, and deadline-driven startup environment.

• A results-oriented approach with a demonstrated ability to drive revenue growth, ensure customer satisfaction, promote feature adoption, and maximize customer retention.

• Previous experience working collaboratively with development teams.

• Proficiency in SQL, scripting languages (e.g., Python or similar), and practical experience with cloud environments.

• Over 3 years of hands-on experience with both data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., cloud networking, data and compute resources, IAM and permissions, etc.).

• Familiarity with programming or scripting languages and knowledge of APIs and web services.

• Proven expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with practical experience preferred.

• Prior experience in a technical customer-facing role within a software company is essential.

• Proven track record of managing customer relationships, including onboarding, renewal, and growth.

• A proactive, self-motivated, and innovative team player who consistently aims to foster customer loyalty.

• Exceptional interpersonal and customer relations skills, especially in building and nurturing strategic relationships.

• Clear and effective verbal and written communication skills, capable of simplifying complex information.

• Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.

• Ability to work independently, addressing even the most complex challenges and successfully completing tasks that may lack comprehensive documentation.

🏝️ Benefits

• Flexibility to work remotely, along with office setup reimbursement.

• Competitive salary package.

• Paid holidays and sick leave.

• Health, vision, and dental insurance.